Total Quality Administrator administers the organization's total quality programs and processes. Develops data collection processes to produce metrics used in the auditing and analysis of processes. Being a Total Quality Administrator tracks and measures quality results. Contributes to training and development of teams to guide continuous improvements. Additionally, Total Quality Administrator incorporates methodologies such as Six Sigma, Lean, or Kaizen in total quality activities. Typically is certified as Green Belt. Typically requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. The Total Quality Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Total Quality Administrator typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Education
A Bachelor’s Degree is necessary. A degree in Public Health Administration or Business Administration, or a health related degree is preferred but not required.
Experience
Must have, as a minimum, two years experience in a supervisory capacity in a hospital or nursing facility.
Must possess a current, unencumbered Nursing Home Administrator’s license or meet the licensure requirements of this State.
Specific Requirements
Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served.
Must be able to read, write, speak, and understand the English language.
Must possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
Must have a thorough knowledge of OBRA regulations, the survey process, survey tag numbers, and quality measures.
Must be knowledgeable of reimbursement regulations and nursing practices and procedures, as well as laws, regulations, and guidelines pertaining to nursing facility administration.
Must possess the ability to work harmoniously with and supervise other personnel.
Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for providing quality care and maintaining a sound operation.
Must be thoroughly familiar with laws, regulations, and guidelines governing personnel administration.
Must have patience, tact, cheerful disposition and enthusiasm, as well as must be willing to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.
Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
Must be able to maintain good personnel relations and employee morale.
Must be able to read and interpret financial records, reports, etc.
Must be knowledgeable of computer systems, system applications, and other office equipment.
Must be able to communicate policies, procedures, regulations, reports, etc., to personnel, residents, family members, visitors, and government agencies/personnel.
Must not pose a direct threat to the health or safety of other individuals in the workplace.
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