Total Quality Administrator jobs in Grand Forks, ND

Responsibilities:

• Maintain solid working knowledge; proficient understanding and application of regulations, policies, procedures, including eligibility requirements, for federal, state, and company-provided leaves of absence.

• Responsible and accountable for protecting personal health information, maintaining a high level of confidentiality and abiding by HIPAA and PHI rules and regulations.

• Independently complete various day-to-day administrative tasks including data entry, running reports, auditing, leave tracking, and email communications.

• Act as liaison with employees, third party administrators, managers, HR Business Partners, Employee Relations and other internal and external partners regarding the leave process including, but not limited to, eligibility, approvals/denials, return to work process and extensions.

• Coordinate return to work efforts for employees completing leave while considering any necessary accommodations.

• Engage team members during the leave process with a customer facing attitude, advocating to resolve any intricate leave claim issues between the team member and third-party leave administrator.

• Facilitates communication between team members, management, HR personnel and legal as necessary.

• Educate team members on leave processes and procedures; ensures compliance with all State and Federal laws as it relates to FMLA, ADA, Short-term and Long-term Disability and other leave and accommodation requirements.

• Audit leave of absence data and third-party administrator transactions regularly to ensure accuracy.

• Drive success by providing an excellent employee experience throughout the leave of absence cycle providing a supportive, personalized end-to-end experience using a combination of tools to manage, communicate and update at all stages of a leave.

• Act responsively, accurately, and with attention to detail in a considerate and timely manner with your assigned customers.

• Ability to speak and write clearly and concisely

• Recognize when to ask for help and raise procedural irregularities

• Actively participate in team meetings providing feedback, solutions, and suggestions.

• Interface and collaborate comfortably with a variety of key parties: team members on leave, HR/payroll teams, external agencies, employee care providers, etc. through various methods of communication (phone call, email, video chat).

Required Knowledge, Skills and Experience:

• 1 year of program administration and support experience

• 1 year of experience in customer service

• Intermediate or above skills for use of Microsoft Excel

• Experience in data processing, document management and customer engagement

• Post secondary education of associates or greater, or FMLA and Leave Administration Certification, or SHRM-CP, SHRM-SCP, PHR or SPHR Certificationpreferred, or

• Combination of equivalent work experience and education

• 1 years of Human Resources experience, preferred

• ADA Accommodations and the Interactive Process experience, preferred

• HRIS systems and/or Workday experience, preferred

• Technical proficiency in PHI, HIPAA, ERISA, and benefit compliance requirements, preferred

Tools / Systems / Software:

• Full Microsoft Office Suite, including Teams

• Outlook

• Workday

• SharePoint