Total Quality Administrator jobs in Jackson, MS

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Collaborate with other hotel staff to ensure guest satisfaction

Skills:
- Strong hospitality management skills
- Knowledge of hotel management systems and phone systems
- Excellent customer service skills
- Bilingual/multilingual abilities are a plus
- Exceptional phone etiquette
- Ability to handle difficult situations with grace and composure
- Strong problem-solving skills
- Attention to detail and accuracy in handling guest information
- Ability to work in a fast-paced environment while maintaining a positive attitude

At our hotel, we value our employees and offer competitive benefits including:
- Competitive pay rates based on experience
- Opportunities for career growth within the hospitality industry

If you have a passion for hospitality, excellent communication skills, and enjoy providing exceptional service to guests, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $10.00 - $11.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Clinton, MS 39056: Relocate before starting work (Required)

Work Location: In person