Total Quality Manager jobs in Albany, NY

Total Quality Manager manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives. Leads teams to provide training, tools, and logistical assistance for quality initiatives. Being a Total Quality Manager oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards. Requires a bachelor's degree. Additionally, Total Quality Manager typically reports to a senior manager. The Total Quality Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Total Quality Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Assistant Manager of Quality Assurance
  • Teachers' Retirement System
  • Albany, NY FULL_TIME
  • Either:

    Bachelor’s degree with 3 years of experience in a position with administrative program responsibilities* which includes or is supplemented by 4 years of direct supervisory experience.

    OR

    An associate’s degree with 5 years of experience in a position with administrative program responsibilities* which includes or is supplemented by 4 years of direct supervisory experience.

    OR

    Eight (8) years of experience in a position with administrative program responsibilities* which includes or is supplemented by 4 years of direct supervisory experience.

    • Examples of administrative program responsibilities include direct involvement in such matters as developing and monitoring program budgets, setting and managing the achievement of program/production goals, managing staff resources and workflow, overseeing process improvements, policy-level decision making and coordinating staff training and development for one or more program areas of an organization.

    Preferred Qualifications:
    1 year of experience in a supervisory role focused on servicing members, retirees and other constituents in a public retirement system.
    Ability to critically analyze NYSTRS benefit calculations (such as service retirement, disability retirement, COLA, and death benefits) and track each through PeopleSoft.
    Ability to collaborate with other managers
    Strong mathematical skills
    Dedication to providing exceptional customer service
    Excellent oral and written communication skills
    Comprehensive understanding of NYSTRS benefits structure
    Excellent interpersonal skills
    Strong analytical and administrative skills
    Effective problem-solving and conflict resolution skills
    Ability to exercise good situational judgment, flexibility and tactfulness in interactions with external and internal customers.
    Duties Description

    Reporting to the Manager of Quality Assurance, this position is responsible for assisting in planning and directing the operations of the Department, including the responsibility for providing an excellent level of quality control regarding the accuracy of member data and of benefit calculations from the Member Relations Division, providing support to the division through assisting in projects and in testing program changes, and conducting operations within the policy and guidelines of NYSTRS. This position is also responsible for leading the department in achieving goals by insuring individual and team goals are met through training, determining work assignments, coaching and monitoring workflow. The individual in this position will be expected to work in the office the majority of the time. Telecommuting is permitted but should be limited.

    Duties include, but are not limited to:

    Acting as mentor, trainer, supervisor, etc., for direct report(s).
    Directing and supporting department initiatives.
    Work with other departments in Member Relations to administer new legislation and coordinate work efforts.
    Working with the manager to plan and oversee the implementation of all steps necessary to ensure the department successfully achieves its primary focus on verifying the accuracy of benefit calculations, as well as related measures to provide strong quality assurance across the MR Division.
    Ensuring department is meeting all benchmarks established.
    Participate in testing group for launching new features such as in MyNYSTRS and ESA- Review procedure documentation to make sure all steps in the process are documented and are updated to reflect System changes.
    Ensures all departmental staff adhere to the approved personnel policies of the System
    Reports regularly to the Manager on the status, problems, and plays of the department and requests guidance as needed.
    Works with the manager to:

    Establish goals and priorities for major activities within the department. - Review and coordinate the department budget request and business plan.
    Maintain the approved organizational structure and adhere to the System’s personnel policies and organizational plan.
    Employ consistent techniques to provide a work environment which is efficient and participatory, and that fosters employee development and creativity, while always looking to improve internal and external customer service.
    Direct, coordinate and monitor the operations of the department to ensure that employers and members receive the highest possible level of customer service.

    Additional Comments

    EEO Statement

    NYSTRS is an equal-opportunity employer. We are committed to fostering an inclusive environment where diversity is valued and recognized as a source of strength and enrichment. We seek to attract talented people from a diverse range of backgrounds and cultures and encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

    All applications to NYSTRS should be done via our website. NYSTRS will never ask you to submit private information via email or direct you to submit private information to another site as part of our recruitment process.

    You must submit an application directly to the posting located on our applicant portal in order to be considered. The link to the application is: https://nystrs.clearcompany.com/careers/jobs/14844bee-fb8c-378d-9078-f9c1dced1b96/apply?source=2839308-CS-53663

  • 17 Days Ago

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Quality Program Manager
  • Consigli Construction Co., Inc.
  • Albany, NY FULL_TIME
  • Quality Program Manager Field Operations Albany, NY * ID: 4879-365 * Full-Time/Regular Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engage...
  • 25 Days Ago

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Manager, Quality Assurance
  • Careers|CURIA
  • Albany, NY FULL_TIME
  • Manager, Quality Assurance in Albany, NY Curia provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries. The Quality Assurance Manager is respons...
  • 2 Months Ago

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Manager, Validation; Quality Assurance
  • Careers|CURIA
  • Rensselaer, NY FULL_TIME
  • Manager, Validation; Quality Assurance in Renesselaer, NY. Curia provides global contract research and manufacturing services to the pharmaceutical and biotechnology industries. The Validation Manager...
  • 2 Months Ago

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Customer Support Representative - Front Desk Manager
  • Front Desk Manager - Fred Astaire Dance Studios
  • Albany, NY PART_TIME
  • We are growing! Fred Astaire Dance Studios® is excited to be adding to our team of professionals. We are currently hiring for a Customer Support Representative. Do you enjoy making others smile, helpi...
  • 19 Days Ago

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Civil Engineer - Project Manager (Renewable Energy)
  • Project Manager (Renewable Energy) - LaBella Associates
  • Albany, NY FULL_TIME
  • We are currently seeking a qualified and motivated Civil Engineer with a passion for renewable energy to lead clients, projects, and portfolios as a Project Manager. The Project Manager will work clos...
  • 1 Month Ago

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0 Total Quality Manager jobs found in Albany, NY area

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Airport Maintenance Technician - Airfield
  • Albany International Airport
  • Albany, NY
  • POSITION: Airport Maintenance Technician This position follows all provisions of the CSEA collective bargaining agreemen...
  • 3/19/2024 12:00:00 AM

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Farm to School Education Specialist (Cornell Cooperative Extension); New York State
  • Cornell University
  • Albany, NY
  • Farm-to-School Education Specialist Extension Support Specialist II Band F - Exempt Cornell Cooperative Extension Colleg...
  • 3/19/2024 12:00:00 AM

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Traffic Monitor
  • Albany International Airport
  • Albany, NY
  • POSITION: Curbside Monitor REPORTS TO: Curbside Supervisor LOCATION: ALB AIRPORT: Albany International Airport SUMMARY I...
  • 3/17/2024 12:00:00 AM

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(USA) Senior Meat Cutter
  • Sam's Club
  • Latham, NY
  • What you'll do at Position Summary... As a Senior Meat Cutter you will drive sales in your area to deliver to our member...
  • 3/17/2024 12:00:00 AM

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Custodial Worker
  • Avports LLC
  • Albany, NY
  • Job Description Job Description POSITION: Custodial Worker This position follows all provisions of the SMART/UTU collect...
  • 3/15/2024 12:00:00 AM

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Custodial Worker
  • Albany International Airport
  • Albany, NY
  • POSITION: Custodial Worker This position follows all provisions of the SMART/UTU collective bargaining agreement. REPORT...
  • 3/15/2024 12:00:00 AM

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Operations Officer
  • Albany International Airport
  • Albany, NY
  • POSITION: Operations Officer This position follows all provisions of the SMART/UTU collective bargaining agreement. REPO...
  • 3/15/2024 12:00:00 AM

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Quality Performance & Initiatives Internship
  • MVP Health Care
  • Schenectady, NY
  • Quality Performance & Initiatives Internship Headquarters Office, 625 State Street, Schenectady, New York, United States...
  • 3/8/2024 12:00:00 AM

Albany (/ˈɔːlbəni/ (listen) ALL-bə-nee) is the capital of the U.S. state of New York and the seat of Albany County. Albany is located on the west bank of the Hudson River approximately 10 miles (16 km) south of its confluence with the Mohawk River and approximately 135 miles (220 km) north of New York City. Albany is known for its rich history, commerce, culture, architecture, and institutions of higher education. Albany constitutes the economic and cultural core of the Capital District of New York State, which comprises the Albany–Schenectady–Troy, NY Metropolitan Statistical Area, including ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Total Quality Manager jobs
$129,070 to $176,759
Albany, New York area prices
were up 1.5% from a year ago

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