Total Quality Manager jobs in Fort Myers, FL

Responsibilities:

• To assist members and potential members with their Credit Union needs directly and through other Member Service Representatives; provides expertise with respect to more complex Credit Union services such as IRAs, certificates of deposit, electronic funds transfer, home banking, etc.; explains services, sets up new accounts, lending activities, respond to problems, and direct members to the appropriate people.
• Responsible for cross selling all credit union products and services to achieve corporate goals.
• Assists members with opening and closing accounts, takes and closes loans; answers questions about products and services and resolves problems that are within their authority to resolve.
• Assists other Member Service Reps with technical problems and questions relating to complicated products and regulations.
• Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Coaches and mentors other Member Service Reps in their daily duties.
• Identifies cross‑sell opportunities and cross‑sells services to members.

Benefits for Full time employees includes:

• 401(k) w/ up to 5% matching
• Medical insurance
• Dental insurance
• Vision insurance

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

Job Type: Full-time

Pay: $16.34 - $20.43 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Banking: 2 years (Required)
• Sales: 1 year (Required)

Ability to Relocate:

• Port Charlotte, FL 33948: Relocate before starting work (Required)

Work Location: In person