Total Quality Manager jobs in Kansas City, MO

Our client, R-G Federal Credit Union is currently looking for a motivated individual to join a credit union team as a Mortgage Servicing Specialist who is passionate about learning more in the real estate lending space!

Position: The Lending Assistant/Mortgage Servicing Specialist is responsible for providing information on credit union products and services to members according to all credit union policies and procedures and State and Federal rules and regulations. Interview applicants for real estate loans. Prepare, analyze, process, and document all required forms and related documentation for real‐estate loans. Approve or deny loan applications based on analysis of each applicant’s background. Operate under moderate credit authority. Promote credit union products and services.

• Listen to credit union members and ask open ended questions to offer solutions for members financial needs. Be excited to improve our members lives!
• Deliver a fantastic member experience by engaging and interacting with credit union members at a human level.
• Promote credit union products and services based on member needs as determined from member focused interactions. Send thank you cards, make follow up calls, etc.
• Ensure that mortgage loan policies, procedures, services, products, and documentation meet federal and state regulations.
• Verify member account information and authenticity to detect potential fraud when communicating with members and report suspected fraud to management.
• Develop mortgage loan business through member seminars and calls to realtors, contractors, and other institutions.
• Process applications and verify accuracy for all mortgage open‐end and closed‐end loans; conduct loan interviews with members when necessary. Follow‐up with members to obtain any documentation.
• Provide all applicable disclosures for both fixed‐ and variable‐rate loans.
• Calculate closing costs and provide a good faith estimate for closing costs to members.
• Process loan to include verification of employment, deposit accounts, and all liabilities to prepare application of verified information when applicable.
• Interview loan applicants and assist members with the loan application process. Handlemortgage loans of highest complexity, values, and risk with empathy.
• Obtain and evaluate credit bureau reports on applicants, verify debts, and estimate monthly payments for any outstanding debts not listed and add them to debts on application.
• Prepare all real-estate loan applications for review by the Real Estate Loan Committee for approval or denial.
• When a loan is denied, with empathy explain reasons for denial in a professional, courteous manner. Work with members and provide a pathway for them to possibly secure a loan in the future.
• Request and evaluate real‐estate appraisal to ensure proper guidelines are followed and final property value is properly determined.
• Request flood certification to determine if property is or is not in a flood zone when applicable.
• Order title work when applicable.
• Obtain copy of current homeowner’s insurance and flood insurance (if applicable) and makesure mortgage clause is in favor of credit union.
• Establish repayment and interest schedule based upon loan guidelines and rates.
• Prepare closing package, researching, and resolving all items in the closing package to ensureclosing process is on‐time and documentation is complete and accurate.
• Ensure that each real‐estate loan is processed accurately.
• Prepare mortgage loan application and document packet for closing.
• Pay title company fees for title searches, legal work, and appraisals.
• Pay real‐estate taxes, including calculating tax shortages and new monthly payments.
• Maintain accurate records of insurance and taxes on real‐estate loans.
• Maintain escrow accounts for the payment of members’ taxes and insurance premiums.
• Maintain ongoing servicing of residential mortgage loans that are held in portfolio including monitoring for minimum insurance requirements, coordinating with the CPI company, mortgage loans with PMI, and the reporting/notification/coordination with government agencies when appropriate.
• File necessary papers with the state land title for mortgages.
• Ensure accurate processing of loans by making sure that each one is properly documented, closed, disbursed, coordinated, and filed.
• Work with branch employees on Real Estate interactions.
• Review system notes/warnings on member accounts and follow guidance as appropriate.
• Assist member with information as to the status of pending real-estate loans.
• Ensure that all information and transactions regarding credit union members are kept confidential and enforce strict adherence to established security procedures.
• Other duties assigned by management as needed.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Health insurance
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Lending: 1 year (Preferred)

Ability to Commute:

• Raymore, MO 64083 (Required)

Work Location: In person