Trade Relations Manager jobs in Bangor, ME

SUMMARY DESCRIPTION:

The Hotel Manager oversees all aspects of the hotel operations including: guest relations, front desk, housekeeping, maintenance, and finances. This includes all day to day restaurant and bar operations, as well as meeting and/or banquet functions. Achievement of food and drink sales, budget, and profitability targets is essential. Responsible for the hiring, training and discipline of all hotel staff.

ESSENTIAL DUTIES:

• This position will ensure that the goals of the hotel are communicated, understood, achieved and maintained by hotel staff.
• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
• Responsible for creating an operating environment that assures consistent guest satisfaction.
• Responsible for preparation of property budget and forecasts.
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
• Explains and manages financial activities. Reconcile all financial accounts.
• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
• Responsible for initiating corrective action, when necessary.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints and initiating corrective action, as appropriate.
• Coordinates efforts with Finance to prepare financial reports for management that clearly explain operational effectiveness, trends and variances.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with federal and state law.
• Maintains an appropriate level of community public affairs involvement.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
• Works with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Deals with the general public, customers, employees, union and government officials with tact and courtesy.
• Supervises all Department Heads.
• Other duties as requested by Ownership

RESPONSIBILITIES AND AUTHORITIES:

• Plans and organizes the work of others.
• Implements and maintains effective open-door communication system that crosses departmental lines in order to reach all employees.
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
• Write routine reports, correspondence, business letters, summaries, and reports
• Recruiting, interviewing, hiring, and training employees
• Rewarding and disciplining employees
• Addressing complaints and resolving problems

REQUIREMENTS:

EDUCATION

• Degree in Hotel Management or equivalent

KNOWLEDGE

• Previous experience in a similar role
• 5 years supervisory experience

SKILLS

• Fluency in job related English both verbal and non-verbal. Other languages a plus.
• Must possess strong communication skills both written and verbal, including the ability to communicate effectively via email
• Provide legible communication and directions.
• Basic word processing and spreadsheet skills

OTHER

• Must possess a gracious, friendly and caring demeanor
• Must have strong leadership skills

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Rockland, ME 04841: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hospitality: 3 years (Preferred)

Work Location: In person