Trade Relations Manager jobs in Paramus, NJ

What makes ORA special and a great place to work?

We are bonded by family, friendship, deep roots in the community of Oradell, and a shared Italian heritage.  For more than 20 years, we have been dreaming about what it would be like to bring a new concept in dining to the community where we grew up.  In Italian, the word “ora” refers to the present time, translating to “hour” or “time” or “now.”  When guests walk into ORA, they will find the warmth of community, enhanced by the old world flavors of Italy, thoughtfully executed for the times we live in now. 

We're seeking passionate team members who share our work ethic, our sense of family, and a commitment to delivering exceptional experiences to our guests.

As Guest Relations Manager, you are the front line of communications with our cherished guests.  You will oversee the host and reservationist team members, providing guests with the best possible experience and creating a positive work culture by personally exemplifying our core values. You will also be responsible for assisting the General Manager to ensure a positive first impression, and lasting relationships are formed with all of our guests.

Responsibilities Include...

• Maintaining positive relationships with all of our guests.  Following up on positive and negative guest feedback, and communicating guest feedback internally to appropriate parties
• Managing the reservations inventory to ensure restaurant maximizes its cover potentials based on budgets, special events, holidays, and seasonal demands. 
• Maintaining our restaurant and guest profiles across various tools and platforms. 
• Providing reporting to prepare for pre-shift and weekly meetings including daily cover analysis, cover tracking and cover forecasting as well as aggregated, measurable guest feedback
• Working with the Events team to manage restaurant availability and ensure proper communication is met. 
• Coaching staff to deliver superior guest service at the front door, while driving and incentivizing the team with daily, weekly and monthly goals
• Hiring, onboarding, and training within the department
• Responding to all guest inquiry channels in a timely, friendly, and efficient manner.  Monitoring the general email inboxes for the restaurant
• Building long-term relationships with guests and stakeholders, such as dining regulars, local concierge, and employees

The right candidate will have...

• A minimum of two years of experience working as a front door lead or manager in a fast-paced, high volume, fine dining restaurant.
• Extensive knowledge of front door, fine dining service
• Extensive knowledge of various restaurant reservations software.
• An unparalleled commitment to hospitality and customer service.
• Exceptional leadership and communication skills.
• Proven ability to motivate and manage staff
• Ability to think critically and make sound decisions in a high-pressure work environment.
• Excellent time management and prioritization skills and the ability to multitask.
• Proficient in Microsoft Office
• General computer skills required.

BENEFITS:

• Opportunities for growth
• Insurance benefits offered in accordance with the ACA
• Paid sick time/Vacation
• 401K access
• Employee Dining Discounts