Training Analyst jobs in Gary, IN

Training Analyst reviews and evaluates training programs for an organization to ensure the training needs of the organization are being fulfilled. Analyzes existing training program delivery, content, and aids to measure effectiveness and recommend program changes. Being a Training Analyst develops and recommends methods and materials for training staff and may propose new curriculum, ideas for group discussions, demonstrations, and workshops. Incorporates new training methods that may enhance programs and are relevant to company employees. Additionally, Training Analyst may conduct analysis of instructor performance to drive improvements. Requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Training Analyst contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Training Analyst typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)

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ANALYST
  • HCL Technologies
  • Morocco, IN FULL_TIME
  • General Description

    Responsibilities :-
    Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer s end users
    Route problems to internal 2nd and 3rd level IT support staff.
    Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
    Administer and provide User account provisioning.
    Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
    . Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
    support teams and follow up until closure.
    . Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
    and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
    . Perform user account management activities
    Escalate complex problem to appropriate support specialists
    Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
    presentation graphics, database management systems, electronic mail, and communications)
    . Troubleshoot client software and basic network connectivity problems
    . Identify, evaluate and prioritize customer problems and complaints
    . May train users and operators on a limited basis and/or may write training procedures
    . Participate in on-going training and departmental development
    . Routine maintenance updates with other IT staff and business units
    . Provide all required documentation including standards, configurations and diagrams
    . Provide knowledge transfer of EUC operations

    Technical Requirements

    Phone support experience necessary.
    Technical helpdesk or technical call center experience is necessary.
    Disciplined, systematic problem solving skills required.
    Hands-on work experience with the following:
    Windows Operating systems
    Clients: Windows7, Windows Vista, Windows XP, Windows 2000
    Servers: Windows 2000, Windows 2003, Windows 2008,
    Knowledge of Active Directory, Exchange 2003/2007
    ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
    User account creation for Active Directory, Exchange Mailboxes, Distribution lists
    Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
    MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
    Internet browsers (e.g. Explorer, Chrome, Firefox),
    VPN and remote dial-in users
    Support for laptop, desktops, and printers
    PDA and blackberry support
    Others: Adobe Acrobat and other common desktop applications like Winzip, etc

    Soft Skills

    - Excellent communication and conversation skills (Verbal and Written)
    - Good documentation skills
    - Good working knowledge of MS OFFICE (Including MS Project and Visio)
    - Should have a great customer handling skills
    - Able to handle unforeseen situations
    - High level of acceptance
    - Can drive HCL s value and its methodology

    Other Skills / Experience

    Ability to successfully provide hardware/software/network problem analysis and r
  • 1 Month Ago

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Recruiter
  • D1 Training - Merrillville
  • Merrillville, IN FULL_TIME
  • Benefits/Perks Continuing education through company-sanctioned events. Free membership in a state-of-the-art facility. Paid Time Off D1 is an athletic-based group training facility for adults and yout...
  • 18 Days Ago

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Strength & Conditioning Coach
  • D1 Training - Merrillville
  • Merrillville, IN FULL_TIME
  • Benefits/Perks Continuing education through company-sanctioned events. Free membership in a state-of-the-art facility. D1 is an athletic-based group training facility for adults and youth athletes age...
  • 18 Days Ago

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Admissions Counselor
  • Management & Training Corporation
  • Merrillville, IN FULL_TIME
  • Description $23.24 Incentive Bonus plus $3,000 Sign on Bonus Medical, Dental, and Vision 2 weeks paid vacation, paid sick time, 11 paid holidays, Short Term Disability, Employee Assistance Program 401...
  • 1 Month Ago

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Personal Trainer
  • Svetness Personal Training
  • Hammond, IN FULL_TIME
  • Join Our Team of Elite In-Home Personal Trainers - Empower Lives through Fitness! BENEFITS/PERKS Work-life balance: Design your own schedule and choose the clients you prefer to work with. Freedom to ...
  • 1 Month Ago

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Personal Trainer
  • Svetness Personal Training
  • Gary, IN FULL_TIME
  • Join Our Team of Elite In-Home Personal Trainers - Empower Lives through Fitness! BENEFITS/PERKS Work-life balance: Design your own schedule and choose the clients you prefer to work with. Freedom to ...
  • 1 Month Ago

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0 Training Analyst jobs found in Gary, IN area

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Merrillville, IN
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 4/24/2024 12:00:00 AM

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phlebotomy Office Coordinator
  • Methodist Hospitals Inc.
  • Merrillville, IN
  • Overview The positon requires coordination phlebotomy workflow in an effective manner by making real time necessary adju...
  • 4/23/2024 12:00:00 AM

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Food Safety Quality Regulatory Chemist - 12 hour rotating shift
  • Cargill, Inc.
  • Hammond, IN
  • Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 emplo...
  • 4/23/2024 12:00:00 AM

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Senior Software Developer
  • United States Steel Corporation
  • Gary, IN
  • 12014U. S. Steel is committed to fostering an inclusive workplace culture and celebrate the diversity of our employees. ...
  • 4/22/2024 12:00:00 AM

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Rotating Equipment Specialist
  • Praxair, Inc - a Linde Company
  • East Chicago, IN
  • About Linde: Linde is a leading global industrial gases and engineering company with 2022 sales of $33 billion. We live ...
  • 4/22/2024 12:00:00 AM

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Supv Internal Revenue Agent (Spec Grp Mgr Examiner) 12-Month Roster, Temp NTE 1 Yr, MBE 5 Yrs, MBMP
  • Department Of The Treasury
  • Merrillville, IN
  • Duties WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE)DIVISION? A description of the business units can be found at: ht...
  • 4/22/2024 12:00:00 AM

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Supervisory Internal Revenue Agent (Examiner) (MSP) TEMP NTE 1 YR, MBE, MBMP
  • Department Of The Treasury
  • Merrillville, IN
  • Duties WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SBSE)DIVISION? A description of the business units can be found at: htt...
  • 4/22/2024 12:00:00 AM

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Senior GRC Systems Admin (TruOps) Analyst
  • Affinity Inc
  • Hammond, IN
  • In this role, you will be responsible for supporting Information Security Governance, Risk Management, and Compliance in...
  • 4/22/2024 12:00:00 AM

Gary is a city in Lake County, Indiana, United States, 25 miles (40 km) from downtown Chicago, Illinois. Gary is adjacent to the Indiana Dunes National Park and borders southern Lake Michigan. Gary was named after lawyer Elbert Henry Gary, who was the founding chairman of the United States Steel Corporation. The city is known for its large steel mills, and as the birthplace of the Jackson 5 music group. The population of Gary was 80,294 at the 2010 census, making it the ninth-largest city in the state of Indiana. It was a prosperous city from the 1920s through the mid-1960s due to its booming ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Training Analyst jobs
$68,972 to $90,974
Gary, Indiana area prices
were up 1.3% from a year ago

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