Training Assistant jobs in Benton Harbor, MI

• Responsible for instructing technical/software courses to LECO customers
• Provide in-depth product knowledge to LECO Service personnel (domestic and global)
• Assist with training program for newly hired Service Department employees
• Assist with yearly training program for LECO Service personnel (domestic and global)
• Work with LECO Service personnel to resolve customer computer and instrumentation problems
• Develop and maintain accuracy in training material (written, electronic, video)
• Testing and maintenance of training instruments and computers
• Possess mechanical aptitude for product demonstrations during training course if required
• Support testing and validation of instrument software programs and prototype instrumentation
• Liaison with Sales and the Applications group in addressing customer needs
• Help resolve daily customer concerns (both software- and hardware-related) and maintain professional customer relationships

• Minimum of 2 years industrial experience working with analytical instrumentation
• Minimum of a Bachelor Degree or equivalent in chemistry with a background in analytical chemistry (or advanced quantitation skills)
• Working knowledge of GCxGC, GC-TOFMS, LC-MS or other Separation Science products with at least two years hands-on experience
• Must be able to operate independently and have strong interpersonal and customer communication skills
• Working knowledge of Microsoft Office package is required
• Ability to write Standard Operating Procedures, and generate Training material. Teaching experience is desirable
• Work experience with software programming skills desirable
• Should be willing to work outside normal hours on occasion, especially when you are dealing with customers during training sessions
• Ability to perform routine instrument maintenance operations safely and effectively
• Collaborative team based attitude with willingness to learn
• Ability to give presentations with clarity
• Ability to understand and adapt product capabilities to customer’s needs where applicable

• Special consideration for recent graduates is a possibility depending on skills and depth of knowledge on relevant technology

EOE M/F/VET/Disability

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