Training Assistant is responsible for clerical and administrative duties related to the delivery of training and organizational development programs. Schedules training events, coordinates with instructors, obtains and distributes required instructional materials, and communicates schedules and details. Being a Training Assistant processes enrollments and answers routine inquiries regarding courses, schedules, and locations. Uses an information system or database to enter data and produce reports on training statistics, inventory levels or assessments of the programs and instructors. Additionally, Training Assistant coordinates additional services including technical equipment, meals and refreshments, housekeeping, maintenance or repairs. Requires a high school diploma or its equivalent. Typically reports to a supervisor. The Training Assistant possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Under general supervision, assists in the
delivery of patient care/treatment and provides clerical and administrative support.
Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and
other departmental personnel to meet the physical, psychosocial, educational,
and spiritual needs of the patient and family.
Medical Assistant Essential Job Functions
Supports and models behaviors consistent with
Billings Clinics mission, vision, values, code of business conduct and service
expectations. Meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental
and outside agency standards as it relates to the environment, employee,
patient safety or job performance.
Prepares room, equipment and supplies as dictated by a
particular examination, patients needs, and Billings Clinic exam and procedure
room cleaning guidelines.
Assists with scheduling admissions, appointments,
diagnostic tests, treatments, procedures, and surgery. May assist with
registration and/or collection of co-pays.
Screens incoming telephone calls for appropriate
referrals to nurse, physician and/or non-physician provider.
Orders and maintains clinical and office supplies and
equipment as directed.
Maintains patient files, records and other information.
Adheres to confidentiality requirements.
Compiles statistical data for reports as directed.
Attends required meetings and participates in
committees as requested.
Receives and prepares patient for examination and
treatment as directed. Obtains and records history and vital signs. May assist
in preparing for minor procedures and physical exams. Charts and documents in
medical record. Collects laboratory specimens as needed.
Cleans and disinfects equipment per Billings Clinic sterile
processing guidelines.
Administers influenza vaccine, pneumococcal vaccines,
and Td/TDAP to patients age 18 or older.
Provides instruction to patients as directed by
physician, non-physician provider or documented in policies and procedures.
Performs all other duties as assigned or as needed to
meet the needs of the department/organization.
Additional Essential Functions for Level II and III
Refer to Department Grid
Assists physicians and non-physician providers in
preparing for minor procedures and physical exams.
Performs minor procedures to include but not limited to
stitch and staple removal, application of dressings, ear lavage, splints and
casts, etc.
Administers medications and immunizations according to
department approved grid and guidelines; once department requirements and
required training have been met.
Additional Essential Functions for Level III Refer to
Department Grid
Administers medications and immunizations according to
department approved grid and guidelines, which may include pediatric patients;
once department requirements have been met.
Required to assist in 3 medical assistant training
events per year (could be less if organizational needs change and also depends
on amount of medical assistants in department).*
Required to precept with a minimum of 5 externs per
year (could be less if organizational needs change and also depends on amount
of medical assistants in department).*
May perform advanced skills for department if all
training has been completed and competency achieved (please refer to department
specific grid).
Point of Care Testing Trainer or Specialized Training
specific to department; i.e. Wound Vac, Vein Procedures
Additional essential Functions for Level IV Refer to
Department Grid
Administers medications same as previous levels
specific to department grid and guidelines and additional injections as
indicated on department specific grid. (Patient Care; Patient Care, Injections)
Health coaching , Clinic Float, Training Lead, Yellow
Belt
Participates in maintaining and/or building training
modules using evidence based best practice for medical assistants
Assisting with process improvements as related to the
clinical setting.
Proficient in basic patient care and treatment,
planning and evaluating according to job description and MA level
Competent to perform routine, non-complex aspects of
patient care, treatments and procedures
Safe pharmaceutical handling requirements and
guidelines
Application of personal protective equipment (PPE) for
patient and staff safety
Computer applications
Refer to Department Grid specific to Level I
Analytical skills necessary to understand a variety of
basic and/or routine problem scenarios associated with patient care
Refers more difficult problems to higher level medical
assistant, nurse, supervisor or appropriate health care provider
Practices according to Billings Clinic MA job
description, guidelines and physician judgment
Work is performed under the direct supervision of a
physician
Work is performed independently in accordance with
assigned schedules and operating procedures
Assumes responsibility for the follow-up of problem
scenarios and coordinates appropriately with other MA, LPN, RN, physician
and/or non-physician provider
Expected to prioritize all aspects of job performance
Demonstrates personal accountability in all facets of
role responsibilities
Interpersonal skills which enable the incumbent to
appropriately respond to a variety of patient/family requests and inquiries, to
respond to inquiries from physicians, nursing staff and other health care
providers, and to check for understanding, allay apprehension and enlist
cooperation of the patient
Ability to utilize and apply PSE skills
Service Recovery
Communication with patient on expectations, e.g. being
late for scheduled appointment, wait times
Able to assist with patient service assistance needs as
necessary and provide service recovery, e.g. coffee cards, lunch, gas cards
Work with leadership on service recovery as needed
Medical Terminology (available through LMS)
Process Improvement / Quality Assurance /Risk
Management
Adheres to patient safety goals and standards
Participates in Process Improvement or Risk related
activities within the department
Participates in the financial viability of Billings
Clinic by ensuring appropriate ensuring appropriate utilization of supplies and
equipment and maximizing the flow of patients to maximize effective utilization
of the physicians/non-physician providers time
On-Call Responsibility
Basic laboratory specimen handling and processing
(urinalysis, blood sugars, etc.
Safe pharmaceutical handling requirements and
guidelines
Demonstrate phlebotomy skills if relevant to area. Cross-trained
to assist physician and/or non-physician provider with procedures
Administer Level I approved medications after
completion of appropriate pharmaceutical courses, along with Billings Clinic
injection class for Influenza, Pneumococcal, Td/TDAP
LPN Essential Job Functions
Supports and models behaviors consistent with Billings
Clinics mission, vision, values, code of business conduct and service
expectations. Meets all mandatory organizational and departmental requirements.
Maintains competency in all organizational, departmental and outside agency
standards as it relates to the environment, employee, patient safety or job
performance.
Participates in the development of the strategy of care in
collaboration with other members of the healthcare team by providing data;
identifying priorities; setting realistic and measurable goals; identifying
measures to maintain comfort, support human functions and response and maintain
an environment conducive to well-being; and provide health teaching.
Implements and documents safe patient care consistent with
Billings Clinic and departmental values/goals, policies & procedures and
according to scope of license.
Adheres to Billings Clinic and departmental safety
standards, policies and practices. Anticipates and identifies problems and
safety issues, then initiates appropriate action.
Maintains appropriate departmental skill/knowledge and
application of relevant and commonly used equipment, pharmacology and
laboratory values based on disease process or physiological status.
Utilizes performance improvement principles and improve the
quality of patient care. Incorporates the Magnet Model in transforming the work
environment and quality of nursing care.
Demonstrates collaborative, supportive, and caring
behaviors in communication with patients and/or families, visitors, and the
interdisciplinary care team.
Takes responsibility for own professional growth and
development needs; meets all system/departmental educational requirements.
Performs other duties as assigned or needed to meet the
needs of the department/organization.
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