Training Center Manager jobs in Worcester, MA

Full Job Description

About us: The Auburn, MA Training and Testing Center is a part of HHD Aviation LLC. Established 14 years ago, the parent company operates the largest computerized licensure testing facilities in the mid-west. We currently have operations in several states (FL, DC, GA, IN, MA, MD, ND, OH, RI, TX, and WI) with our network growing rapidly both domestically and internationally. If you're looking for a place to start at a different type of job or experience a change of pace, check us out.

What we do: Our company provides safe, secure, comfortable, and easily accessed, ADA compliant, training and testing facilities for computer-based or pen and paper exams. We provide licensure testing for many fields, including pilots, nurse practitioners, realtors, insurance agents. Over 8,000 different types of exams. Life enhancing exams include GEDs, GRE, TOEFL, FAA Airman Testing, and more. We are a fully authorized provider of proctoring services for the following testing companies:

www.psiexams.com

www.kryterion.com

www.meazurelearning.com

We also provide fingerprinting and I-9 employment verification services through the following companies:

www.fieldprint.com

Job overview: Full and part time positions are available. All part-time employees start at $15.00 an hour. Full-time applicants may start in a part-time role during training and progress to full-time as soon they are fully credentialed. The transition to full-time starts at $16.50 an hour. This is based on the employee's receipt of test proctor credentials, aptitude for the role and speed of progression. Hourly rates above these benchmarks are purely based on merit. All hourly rates are reviewed 90 days after your hire date for hourly pay increases. Any adjustments are solely based on merit and performance at the discretion of the company. Note: this is not a fixed date. It can occur prior to 90 days or deferred at the company's discretion based on performance expectations.

The Testing Center Administrator or TCA, has the awesome responsibility of facilitating a great customer experience for hundreds of clients looking to advance their careers in different fields of employment. This customer-facing role requires a super customer service attitude to help testing candidates smoothly in-process and sit for an exam. Most important is the requirement to act with confidence to help candidates feel relaxed for their time-period with us.

This position requires a normal degree of computer savviness. Read that to mean, familiarity with web browsers, Microsoft 365, scanning and digital photo taking. We have a great on-call technical support team to help in times of stray electrons. You’ll never have to learn to program with us, but you certainly will increase your computer literacy.

Hours and days we operate:

• Monday through Saturday (7:30 am to 8:00 pm)

• Sunday (8:30 am to 3:00 pm)

We are hiring for the following shifts only:

• Full-time Monday through Friday (7:30 am to 3:30 pm)

• Full-time Monday through Friday (11:30 am to 8:00 pm)

• Part-time Monday through Saturday (7:30 am to 11:30 am) or (3:30 pm to 8:00 pm)

• Part-time Sunday (8:30 am to 3:00 pm)

Here's the kicker: Hours of operation vary from testing center to testing center, but the work hours are extremely flexible. Whether you’re a college student or semi-retired, if you can fit your schedule into our testing sessions, we’ll work with you. We’re closed on most federal holidays (and a few additional days as well). Typically, we’re open Sunday through Saturday to help working Americans with a flexible schedule to test.

Is it hard work? Once candidates are checked in and seated for their exams, the TCA is busy for a few minutes preparing for the next session of candidates. In between sessions, when all duties are completed, TCAs are required to monitor the test takers. We have state-of-the art CCTV systems to monitor candidates which provides for rules compliance and an easy-going work environment.

What are the responsibilities?

• Compliance with testing vendor, federal and state licensure rules, policies, and procedures

• Continuity of operation, which means showing up to support customers who are trying to sustain or improve their careers (and have paid significant fees to do so)

• Verify identification methods with conviction and authority

• Electronically (and sometimes paper) check-in of candidates with digital photos, fingerprinting and scanning of pre-requisite documents

• Accept the awesome charge of processing I-9 employment authorizations and fingerprinting for federal and state background checks

• Monitor candidates for rules compliance while they are testing

• Expedite their check-out processes

• Handle candidate concerns with courtesy, expediency, and expertise

• Maintain a secure and safe facility for the candidates, fellow TCAs and proprietary equipment

• Participate in vendor mandated recurrency training on a semi-annual basis

• Have fun

Physical requirements:

• Be able to lift up to 40 pounds (a case of printer paper is our heaviest item)

• Drug and substance abuse free regardless of local or state laws is a must

NOTE: All TCAs are subjected to a federal background check since we administer federal exams

• The testing centers are tobacco free and non-users are highly preferred due to the close proximity TCAs are with candidates and environmental reasons. All of our campuses are drug and smoke free

• TCAs may have to sit for extended periods of time during candidate check-in windows

• Perform periodic and random walk-throughs of testing areas are required

Education requirements:

• High School Diploma or equivalent

Experience:

• At least a year in a customer facing role

• New work-force entrants should not be reluctant to apply. Do not hesitate to apply if you want to gain experience working with people

Skills:

• Basic computer skills to include:

• Internet web browser familiarity

• A decent amount of experience with Microsoft 365 (Office Suite)

• Scanning and printing documents

• Can work with a computer mouse and typing skills somewhat better than just hen-pecking a keyboard

• Ability to interpret TCA exam instructions

• Commitment to compliance, continuity of operation and continued job training

• A commitment to act with total professionalism during your interaction with candidates

What else?

• We’re growing, lots of cool opportunities in the works. Join us to find out

• Base hourly salaries are reviewed after 90 days of employment

• Bonuses based on additional duties performed

• Great place to network, some of our best TCAs were candidates. Some of our TCAs expanded their personal work portfolio through contacts made at work

• When you’re looking to grow your career by stuffing your resume with great work experiences, this will be one of them. Your future employer will look at you as someone who was federally background checked, federally, state and corporate credentialed to proctor exams, I-9 employment verifications and fingerprinting. Your next company will have a fully vetted employee that honed their skills at our workplace. That is of course, if you’re cool with us. We hope you are! Apply and find out

Job Types: Full-time, Part-time

Pay: From $15.00 per hour (Part Time) $16.50 (Full Time)

Expected hours: 20 – 40 per week

Application Question(s):

• Can you pass a state and federal background check with no convictions?

• Projected start dates are from April 20th through May 15th. Are you seeking any other job that you might take during this time period if we offer you a position with us?

• Would you be willing to work in our Lawrence or Boston, Mass. locations on an occasional basis?

• This position requires a high degree of reliability and effective two-way communication. Displacing test takers due to employee call-outs or no-shows is not acceptable. This position requires a high degree of reliability on your part as an employee. Are you willing to commit to your scheduled shifts barring any unforeseen circumstances other than bonafide emergencies and illnesses?

License/Certification:

• Driver's License or State issued Identification (Required)

Shift availability:

• Day Shift (Required)

• Night Shift (Preferred)

Work Location: In person

Here is a view of the TCA experience. Click on the link to view:

https://psi.wistia.com/medias/3321yp1ic8

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• On-the-job training

• Paid training

Schedule:

• 12 hour shift

• 4 hour shift

• 8 hour shift

• Day shift

• Evenings as needed

• Evening shift

• Monday to Friday

• Morning shift

• Night shift

• On call

• Overtime

• Rotating weekends

• Weekends as needed

• Weekends only

Work setting:

• In-person

• Office

Shift availability:

• Day Shift (Required)

• Night Shift (Preferred)

Ability to Commute:

• Auburn, MA 01501 (Required)

Ability to Relocate:

• Auburn, MA 01501: Relocate before starting work (Required)

Work Location: In person

Job Types: Full-time, Part-time

Pay: $15.00 - $16.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• On-the-job training
• Paid training

Schedule:

• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Every weekend
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• In-person
• Office

Application Question(s):

• Are you able to pass a state and federal (FBI) background check with no misdemeanor or felony convictions?

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Commute:

• Auburn, MA 01501 (Preferred)

Ability to Relocate:

• Auburn, MA 01501: Relocate before starting work (Required)

Work Location: In person