POSITION DESCRIPTION
Software Implementation Specialist
Reports to: Director of Product
Position Summary/Objective: Represent Product, working alongside Sales, Customer
Success team(s) and the customer during the discovery and proposal phase to design a
solution that meets the customer requirements. You will then build, monitor, and support the
implementation process, ensuring smooth and efficient onboarding for the customer. The
successful candidate will need adaptability, ingenuity, and flexibility in addition to being the SME
on existing features and functionality of the ITS product suite.
Expectations:
A. Be the SME for ITS existing product suite in the sales process.
B. Contribute feedback for potential product enhancements based on observed customer
interaction with ITS products.
C. Proactively update product knowledge as new features and functionality are released.
D. Quickly adapt to changes in processes and products.
E. Up to 40% travel
Summary of Responsibilities:
Revised 1/17/2024
Qualifications / Experience:
1. Bachelor’s degree in management, business, Computer Science, or related field
preferred or 5 years’ experience in related field.
2. 3- 5 years as an implementation consultant/manager in software or information services.
3. 1 years sales and customer service experience.
4. Experience in the submission of responses to RFP/ RFI
Skills:
Traits:
Revised 1/17/2024
Nothing in this job description restricts management’s right to assign or reassign duties
and responsibilities to this job at any time.
Revised 1/17/2024
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