Transplant Nurse Coordinator jobs in Mcallen, TX

POSITION SUMMARY:

Coordinates the scheduling of procedures and appointments, according to the policies and procedures, to meet the needs of the patients, physicians, Doctors Hospital at Renaissance departments and members of the Renaissance Transplant Institute. Helps train staff for insurance verification and authorization of procedures along with surgery coordination for the office and prepares clinic charts with all needed information both clinical and financial prior to the patient being seen in the clinic.

POSITION EDUCATION/ QUALIFICATIONS:

• High School Diploma/GED is required
• Some college preferred

JOB KNOWLEDGE/EXPERIENCE:

• Healthcare or hospital related experience required
• Working knowledge of medical terminology is strongly desired. Medical terminology with good customer service strongly preferred
• Ability to communicate clearly and concisely with all levels of nursing, administration and physicians
• Ability to maintain confidentiality of information to include patient health information

• Organizational skills are necessary
• Exhibits the ability to work under pressure and use their independent judgment with respect to scheduling conflicts
• Solid working knowledge with Microsoft office products and ability to use Excel spreadsheets

• Must have at least two years of scheduling and working with patients in a fast paced medical office or hospital department

• Must be able to respond to patient needs by interpreting facial expressions and to communicate effectively utilizing verbal and written communications
• Requires reasoning ability and good independent judgment
• Requires working with frequent interruptions and have strong customer service skills
• High degree of competency/experience in general

POSITION RESPONSIBILITES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
• Trains new staff members on insurance authorizations/verification and Surgery Coordination, as needed
• Reviews incoming patient medical records to ensure all clinical (medical records) and financial documentation needed is ready for physician prior to the patient’s appointment
• Considers priorities and special needs of the patient, physician, and the Hospital or clinic when scheduling appointments and procedures
• Schedules procedures according to policies, nursing and department staff availability, patient needs, and physician’s block time
• Obtains verification or authorizations for studies, ancillary testing and radiology as needed
• Coordinates schedule assessing time and equipment availability, identifies conflicts and adjusts schedule as needed
• Coordinates outside clinic visits with internal schedules
• Ability to run, pull and analyze data as needed for administrative use
• Ability to scan records into EMR, retrieve records, schedule and reschedule patients, and perform appointment reminder calls
• Send out provider letters, candidacy letters, and patient communication letters as required by CMS
• Follows procedure for notification of changes in the schedule (e.g. cancellation)
• Maintains and protects each patient’s right to confidentiality
• Answers telephone and intercom courteously and in a quiet, pleasant voice
• Assumes clerical and other administrative duties and responsibilities as necessary
• Other duties as required