Transportation Director jobs in San Francisco, CA

THIS JOB POSTING WILL REMAIN OPEN UNTIL A QUALIFIED POOL OF APPLICANTS IS ESTABLISHED 

FIRST REVIEW OF APPLICATIONS WILL OCCUR ON MONDAY, MAY 20, 2024 

• Leading with influence and empowering teams.
• Incorporating service level agreements on systems and procedures to ensure the Service Delivery’s role and function supports the delivery of the highest possible standard of technology support and customer service within available resources.
• Project management techniques to ensure timely and quality delivery of project tasks and phases.
• Stakeholder coordination, facilitation, and consensus-building.
• Staff and team management, including project oversight and decision-making, coordination of tasks, delegation, and giving feedback.
• Procurements, contracting, and contract management.
• Budgeting, project financial planning, and funding sources.
• Familiarity with various technology concepts such as cloud computing, licensing models, hardware asset management required.

• Customer-centric design processes and user testing environments.   
• Previous people management experience in a hybrid environment. 
• Independently planning and executing complex strategies. 
• Salesforce CRM, provide leadership to resolve issues and optimize Salesforce performance.
• ERP (Enterprise Resource Planning) systems.

• Lead an operations team with influence, empathy, and a collaborative spirit. 
• Provide day-to-day operational and project oversight, including: 
  • Maintain high performing service support functions including help desk, desktop, and networking support.
  • Monitor and report on staff escalations and performance on a weekly basis and requests that need handling and prioritization.
  • Provide oversight of operational resources and organize the allocation of those resources (in-house, vendor) to meet our service level agreements with the organization.
  • Manage project(s) including scope, schedule and budget, and ongoing assessment of risk; 
  • Oversee consultants and direct their work effectively and efficiently to ensure timely and high-quality deliverables; 
  • Manage staff assignments and priorities, providing direction and feedback, and developing work plans; 
  • Escalate risks and issues while keeping higher level management informed of project progress.  
• Foster an environment of accountability, with good communication and relationships with users, direct reports, and vendors.
• Organize, plan, execute, and adapt strategies in response to evolving factors. 
• Cultivate strong relationships with internal business teams, stakeholders, and agency partners.  
• Communicate effectively and clearly in writing and orally, including giving formal presentations, to a wide range of audiences including executive staff, colleagues, and MTC board members and partners.    
• Flexibly and agilely respond to changing demands and changes in direction.  
• Think critically and strategically, ask questions, consider alternatives, and make informed recommendations and decisions. 
• Proactively recognize and share potential opportunities for individual growth, team-building, strengthening partnerships, and advancing equity.  
• Develop strong work relationships with stakeholders that need technology coordination; ensuring that Technology Services section is responsive to the staff needs and availability for support.

• Bachelor's degree in Computer Science, Information Technology.
•  Minimum of 10 years of experience in the field, with at least 5 years in a managerial role.
• Proficiency in infrastructure design, service-oriented tools, implementation, and maintenance best practices.
• Experience with virtualization technologies, cloud services, and hybrid infrastructure environments.
• Knowledge of ITIL processes and frameworks.
• Strong project management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously.

• Develop and maintain service delivery processes and procedures, including helpdesk, enterprise cloud applications, hardware deployment, and IT support, encompassing AV systems and AV work.
• Monitor service performance against SLAs and KPIs across all technology domains, document and standardize processes; take corrective actions as needed.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Proactively identify and resolve service delivery issues across diverse technology domains and serve as highest point of escalation.
• Oversee operational information and ensure systems are in place to monitor, uphold procedures in order to maximize resource utilization within the unit.

•  Lead and manage a team of technical professionals specializing in helpdesk support, staff engagement, finance ERP systems, enterprise cloud applications, Salesforce CRM, and hardware deployment, providing guidance, coaching, and mentorship.
•  Define team goals and objectives aligned with overall business objectives and specific requirements of each technology domain.
• Set the standard for Service Delivery unit behavior, and provide and promote a positive working environment for unit staff to ensure strong employee morale, motivation and productivity.
• Foster a collaborative and positive work environment to maximize team productivity and morale across all technology domains.

• Build and maintain strong relationships with staff, understanding business needs and priorities across diverse technology platforms.
• Act as the primary point of contact for client escalations related to infrastructure, finance ERP systems, enterprise cloud applications, and hardware deployment and ensure timely resolution of issues.
• Conduct regular service review meetings with staff to review performance and identify areas for improvement across all technology domains.

• Coordinate resources effectively to meet service delivery requirements across Service Delivery workgroups.
• Ensure appropriate staffing levels and skills are available to support service delivery workloads.
• Manage vendor relationships and contracts specific to each technology domain to augment service delivery capabilities when necessary.

• Identify and mitigate risks related to service delivery across diverse technology domains, such as security vulnerabilities or system failures.
• Establish and maintain processes for incident, problem, and change management ensuring proper categorization, prioritization, and escalation of incidents. 
• Develop and implement contingency plans specific for operational supported applications and infrastructure to minimize service disruptions.
• Stay updated on industry best practices and emerging technologies across all technology domains to anticipate future challenges and opportunities.