Travel Clerk jobs in Moline, IL

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Are you the right Online Travel Agent for Dutch Travel Service Sunmix?

Dutch Travel Service Sunmix (AJD Holiday Services Inc) is a one of the top European tour operators and is opening an office in Rock Falls. This office will be supporting the main office in the Netherlands. Do you want to work for a fast-paced and growing company in the world of travel? Helping travelers go on holiday feeling confident and excited? Then this is the job for you.

What you’ll be doing:

As an Online Travel Agent, you are responsible for customer bookings

You will be involved in:

- Rectifying incomplete bookings. Did the internet go down? No confirmation received? Was a wrong e-mail address entered? You know how to find and fix the booking without problems!

- Making flight and/or hotel changes or cancellations

- Changing a partial cancellation. In this case, the customer has already made a booking but wants to cancel/modify part of the booking.

- Accurately completing a booking change and calculating the margins. This way, you can make a clear calculation of the (new) total price.

We are available to fix and update customer bookings in the evenings and on weekends as well. That means we offer daytime, evening and weekend shifts, and you get more freedom and flexibility in your schedule.

What you’ll bring/Who you are:

- You have an associate’s degree or equivalent

- You have relevant work experience in the travel industry and/or a passion for the travel industry

- You are flexible and adaptable and like working in a fast-paced environment.

- You are solution-oriented and you see difficult questions as a fun challenge.

- You are proficient in data entry/administrative tasks.

- You are fluent in English, written and verbal.

- You’re good with numbers and have a working knowledge of Excel.

- You love learning new things

We pull out all the stops for our employees!

What you’ll get:

- $19 an hour

- 15 vacation days (PTO) plus 10 paid Federal Holidays, based on a fulltime contract

- $350 health care reimbursement (based on Fulltime contract)

- A rapidly growing company, in which your input, ideas, and initiatives are highly valued. We are in this together.

- Challenging work. Are you bored? Then we challenge you to develop yourself.

- A cozy office and a good working environment

Please note this is not a remote or work from home position it is in office.

Please note: Time off is limited during peak travel seasons, i.e. July/August and the last week of December. If you do have a holiday planned during this time we would like to hear about it in the first interview.

Job Types: Full-time, Part-time

Pay: $19.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Have you submitted a cover letter?

Ability to Commute:

• Rock Falls, IL 61071 (Required)

Work Location: In person