Travel Clerk jobs in Providence, RI

Job Description

As a Remote Travel Services Associate, you will be responsible for assisting customers in planning and booking travel arrangements, providing exceptional customer service, and ensuring smooth travel experiences.

This position requires strong communication skills, attention to detail, and a passion for delivering excellent service.

Responsibilities :

Customer Support : Provide prompt and professional assistance to customers via phone, email, and chat channels. Address inquiries related to travel bookings, itinerary changes, cancellation, and other travel-related issues.

Booking Management : Assist customers in making travel arrangements such as flights, hotels, rental cars, tours, and activities.

Utilize booking systems and online platforms to process reservations efficiently and confirmations.

Travel Consultation : Offer expert advice and recommendations to customers regarding destination options, travel routes, accommodation, and activities based on their preferences and budget.

Problem Resolution : Handle customer complaints and resolve issues effectively to ensure customer satisfaction and retention.

Proactively identify and address potential problems to minimize disruptions to travel plans.

Documentation and Record-Keeping : Maintain accurate records of customer interactions, bookings, and payments. Ensure compliance with company policies and procedures regarding data protection and confidentiality.

Sales and Upselling : Identify opportunities to upsell additional products or services such as travel insurance, upgrades, and exclusive packages to enhance the customer experience and increase revenue.

Stay Informed : Stay updated on industry trends, travel regulations, and destination-specific information to provide relevant and timely assistance to customers.

Team Collaboration : Collaborate with colleagues and other departments to streamline processes, share best practices, and contribute to the overall success of the travel services team.

Preferred Qualifications :

• Multilingual proficiency, especially in languages commonly spoken in popular travel destinations.
• Experience with customer relationship management (CRM) systems and online communication tools.

Working Conditions :

• This is a remote position, requiring a stable internet connection and a dedicated workspace.
• The role may involve occasional travel for training, team meetings, or industry events.
• Work hours may vary based on customer demand and may include evenings, weekends, and holidays.

Requirements

Requirements :

• Previous experience in a customer service role, preferably in the travel or hospitality industry.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Proficiency in using computer systems, online booking platforms, and travel-related software.
• Detail-oriented with a high level of accuracy in handling bookings and documentation.
• Flexibility to work in a remote environment and adapt to changing schedules or workload demands.
• Knowledge of geography, travel destinations, and cultural diversity.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed

Benefits

Familiarization (FAM) Trips : Travel agents may have the opportunity to participate in familiarization trips organized by hotels, cruise lines, and tour operators.

These trips allow agents to experience firsthand the destinations and services they promote to clients, enhancing their product knowledge and customer service skills.

Overall, working for a travel agency can offer a range of perks and benefits that cater for employees passion for travel, professional development, and work-life balance.

Requirements

Requirements : Previous experience in a customer service role, preferably in the travel or hospitality industry. Excellent communication skills, both verbal and written, with a customer-centric approach.

Strong problem-solving abilities and the ability to remain calm and composed under pressure. Proficiency in using computer systems, online booking platforms, and travel-related software.

Detail-oriented with a high level of accuracy in handling bookings and documentation. Flexibility to work in a remote environment and adapt to changing schedules or workload demands.

Knowledge of geography, travel destinations, and cultural diversity. Availability to work flexible hours, including evenings, weekends, and holidays as needed

Last updated : 2024-04-05