Travel Coordinator jobs in Westfield, MA

Embark on a rewarding career journey with us – a company proudly recognized as one of the Great Places to Work in 2023-2024!

Travel Kuz Bus is seeking a Transportation Coordinator to join its growing team!

As part of the Beacon family, Travel Kuz is Western Massachusetts leader in school transportation and luxury group travel. We offer top salary, paid time off, 401K, healthcare, educational and career advancement opportunities, and great company culture. Travel Kuz currently has openings for experienced motorcoach driver. Qualified applicants must possess a strong work ethic with emphasis on passenger safety, organizational skills, and an ability to work in a team environment as well as individually.

Responsibilities:

• Supervise and advise 30-60 drivers and monitors.
• Responsible for developing and implementing efficient routes across several regions with regard to individual client needs.
• Assign driver assignments that reflect knowledge and good judgment regarding employee skills and performance.
• Must be able to receive, record, retrieve and deliver messages accurately, clearly and pleasantly; routinely solve operational problems, while maintaining cordial, professional relations with guardians, clients, program staff, customer staff, and all company employees
• Maintain and reinforce compliance with Company policies through dispatch and direct observation; develop driver skills through discussion and example.
• Promote good performance through your positive support and recommend reassignment or appropriate discipline for non-compliance with Company rules or standards.
• Spend sufficient time behind the wheel to know the routes, the clients, the drivers, and the programs and facilities; observe and supervise drivers in action, provide emergency back-up for absent drivers.
• Build and maintain a positive relationship with those you supervise; understand and address the challenges they face.
• Develop and maintain a professional rapport with all of our customers which includes but not limited to; programs, guardians, special needs clients of all ages and customer contacts from the organizations with whom we contract.
• Maintain detailed and organized records to accurately perform monthly billing count.

Qualifications:

• Must have prior supervising experience.
• Must be self-motivated, show initiative, and have a strong work ethic.
• Excellent customer service skills, be detail-oriented, and like solving problems.
• Learn the programs, clients, and employees sufficiently to determine appropriate assignments.
• Enjoy working with children.
• Exhibit good technology skills; experience with Microsoft Office suite (Excel, Word, SharePoint, Outlook), Google Chrome, Android tablets, etc.
• Must maintain a safe driving record and driver’s license and respond to coverage needs as required.
• Must be able to work comfortably in a small and busy office environment.
• Must be flexible and adaptable with ever-changing assignments.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Experience:

• Dispatching: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Microsoft Office: 3 years (Preferred)

Ability to Relocate:

• Gill, MA 01354: Relocate before starting work (Required)

Work Location: In person