Position: Wealth Associate
Reports To: Financial Advisor
Indirectly Reports To: Director Wealth Management
Reports To This Position: None
FLSA Status: Non-Exempt
Role Summary:
The Wealth Associate is responsible for providing support services for assigned Financial Advisor(s) in defined territory(ies). Duties include operational tasks, business processing, customer service interaction, client prospecting, and appointment scheduling for the advisor. The Specialist's role is essential to maintaining and expanding the Advisor's relationship with their bank team, bank leadership and with clients and prospects.
Specific Job Functions (Duties/Responsibilities):
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Develop rapport with existing clients.
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Answer inbound calls, handle requests or direct to appropriate parties.
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Establish and maintain customer files.
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Open accounts.
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Review all applications for completeness before submission. Process and track written business. Prepare and send reports, documents, updates, and other correspondence to clients.
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Process and monitor all account transfers.
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Participate in seminars, branch trainings and community events in support of Southern Investment Services.
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Outbound calls to existing clients, prospects, and referrals to schedule appointments.
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Identify customer needs and encourage use of Bank products and services.
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Handle customer inquiries. Manage client requests for distributions, and other service matters.
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Assist customers with information requests or problem resolution in a timely, professional manner.
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Communicate effectively with customers and potential customers as well as with internal Bank contacts.
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Insure compliance with all legal and regulatory mandates as well as all Bank policies and procedures.
JOB REQUIREMENTS:
Knowledge/Skills/Abilities Required:
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Understanding of core investment products, including managed accounts, equities, mutual funds, annuities and insurance.
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Ability to interact professionally with other lines of business within the Bank.
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Possess strong work ethic, problem-solving skills, and have the ability to multi-task.
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Attention to detail.
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Ability to meet with clients as needed.
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Knowledge of community bank retail services and all Southern Bank services.
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Knowledge of legal and regulatory requirements for both the bank and FINRA registered advisors.
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Ability to identify customer needs and sell Bank services.
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Excellent customer service skills including ability to handle difficult customer situations.
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Proficient in Microsoft operating systems including Word, PowerPoint, Outlook, and Excel.
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Willingness to study for and become FINRA registered.
Education/Experience Requirements:
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FINRA Licenses preferred. Either have FINRA registrations or be willing to acquire registrations within the first 6 months in the role.
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High School diploma or general education degree (GED) or equivalent. Bachelor’s degree in a related field preferred.
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One to two years of previous experience in customer contact or sales roles preferred.
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Capable user of standard office equipment/software applications such as MS Word, PowerPoint, Outlook and Excel.
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Three or more years’ experience within a financial organization to gain the necessary experience and background knowledge to perform the duties and responsibilities listed above.