Description:
EXPRESS TELLER – - KOKOMO, IN
DEPARTMENT: Branch Operations
CLASSIFICATION: Non-Exempt
REPORTS TO: Express Teller Manager/Call Center Manager
SUPERVISES: None
POSITION SUMMARY:
Responsible for answering customer inquiries and completing transaction requests received through the Interactive Teller Machine. This position is responsible for performing Teller transactions for existing customers in a professional, courteous, and timely manner according to bank procedures. This position requires extensive customer interaction, and a broad knowledge of all bank products and general operations. Provides exceptional customer service in response to customer needs and requests.
DUTIES:
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Processing customer transactions through the Interactive Teller Machine, such as, cashing checks, handling deposits, withdrawals, loan payments and transfers
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Provide information on balance inquiries and answer any transactional questions regarding current deposit and loan products
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Manage and resolve all customer requests for updates, inquiries or other issues
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Provide quality customer service through knowledge of all bank products and services
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Handle high volume of customer transactions in a sometimes stressful, time sensitive environment
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Compliance with all branch policies and procedures
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Perform other duties as assigned
Requirements:
RELATIONSHIPS/QUALIFICATIONS:
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Responsible to the Express Teller Manager/Call Center Manager for the fulfillment of duties assigned
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Knowledge of appropriate government regulations, bank products and bank operations
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Must have excellent communication and listening skills and a strong commitment to providing quality service and attention to detail
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Position requires dedication to customer service by responding in a professional manner to customer questions and concerns
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Must have the ability to maintain confidentiality in daily operations and interactions with customers
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Work effectively in both a team and independent environment
WORKING CONDITIONS:
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Normal office environment
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Extended viewing of computer screens
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Moderate lifting up to 25 pounds
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Repetitive hand and arm movement
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Prolonged periods of sitting/standing