Trust Officer jobs in Saginaw, MI

SUMMARY: The Customer Service Representative I - Float is the face of Thumb Bank & Trust. In addition to providing exceptional service to our customers every day, the Customer Service Representative I - Float is responsible for accurately processing transactions and maintaining proper cash management and balancing procedures. This position will provide coverage as needed to all Thumb Bank & Trust branches in Sanilac County.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Available to travel between branches in Sanilac county.
• Greet and support Thumb Bank & Trust customers promptly and in a courteous manner via email, phone and in-person while complying with bank procedures and security protocols.
• Assist customers with transaction services and provide solutions in a friendly and efficient manner.
• Maintain a positive and professional attitude while building long term customer relationships.
• Accurately process various financial transactions including cash, checks, withdrawals, deposits and loan payments, issue receipts, and record transactions in the system.
• Disburse funds after verifying signatures and sufficiency of funds to support withdrawal.
• Maintain adequate cash drawer, conduct daily proof, balance cash on hand, ensure transactions and negotiable items prove to the figures on record in the system.
• Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Answer incoming calls in a professional manner, assist with customer service-related inquiries and provide follow-up calls as needed or transfer calls to the appropriate department.
• Introduce customers to new, more efficient ways of banking like mobile, online, and ATMs.
• Assist customers with debit card activations.
• Assist customers with setting up and resetting online access.
• Process customer check orders and re-orders.
• Process debit card orders and debit card limit increases.
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed.
• Identify and capitalize on opportunities to promote new banking services and products.
• Assist with balancing the branch ATM as well as ensuring ATM is functioning properly.
• Assist with vault management such as verifying deposits, counting currency and balancing.
• Properly refer to other staff when more complex requests arise.
• Comply with all financial institution policies and procedures, state and local laws and regulations.
• Willingness to participate in community events.
• Additional duties as assigned.

REQUIRED SKILLS: In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain confidential information.
• Previous banking experience preferred.
• Experience providing customer service and high volumes of cash handling preferred.
• Present a professional image and communicate in a courteous, positive, and professional manner.
• Ability to actively listen and respond promptly to customer needs, follow through and resolve issues in a pleasant and helpful manner.
• Good mathematical aptitude to facilitate daily balancing.
• Strong attention to detail with ability to handle competing demands while processing transactions efficiently and accurately.
• Ability to remain composed under pressure, problem solve and defuse tensions to provide solutions to customer issues.
• Excellent communication skills, both verbal and written.
• Pleasant and approachable disposition.
• Ability to multitask, self-organize, and self-monitor follow up.
• Proficient in general computer skills and Microsoft Office (Word, Excel, and Outlook).
• Ability to lift or move up to 50 lbs.
• Available to work branch hours, including weekends.

Thumb Bank & Trust offers a comprehensive benefits package that includes medical, dental, vision, life, 401k, Employer Stock Ownership Plan (ESOP), and more.

EEO Employer/Vet/Disabled

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)

Work Location: In person