Trust Operations Officer jobs in Baton Rouge, LA

About us: Trust IT is a Baton Rouge area MSP that provides high-quality IT support to small businesses, with a high focus on customer service and cyber security.

• $55,000 - $65,000
• Will require working onsite in our Baton Rouge office
• Relocation assistance will be considered for candidates outside the market
• Remote and Onsite IT Support Tech for an established MSP

Are you enthusiastic about applying your IT expertise in a dynamic, stimulating, and fulfilling setting? Join our exceptional team of IT professionals in Baton Rouge at Trust IT, where we actively make a difference by providing innovative and efficient solutions to IT issues.

As a part of our team, you'll have the opportunity to broaden your IT knowledge, earn additional certifications, and continuously enrich your skills in an environment that fosters ongoing growth and advancement.

We are seeking resourceful, determined, and highly skilled IT technicians with a strong focus on customer satisfaction. If you thrive in challenging situations and are eager to advance professionally, you might be the ideal addition to our team.

At Trust IT, each day presents a new chance to tackle obstacles, learn, and collaborate with clients and colleagues. Our supportive team is always available to assist you when needed, and you'll have the opportunity to aid others in enhancing their abilities.

What’s in it for you?
You'll receive competitive compensation, be recognized as an integral part of our team, acknowledged for your contributions, valued for your skills, and guided towards unlocking your hidden potential.

Additionally, not only will you receive payment for every hour worked, but you'll also have a clear pathway for career advancement, with compensation increases commensurate with your performance.

We are committed to facilitating your learning of new business processes by providing knowledge transfer and support. Furthermore, you'll have the opportunity to cultivate relationships with our clients, ensuring a seamless transition to our team and sustained success.

Once you assume the role, you'll enjoy the flexibility to work from home several days per week, granting you greater autonomy in your work schedule.

Here’s A Few Things You’ll Like

• Proper compensation
• Eight Paid Holidays
• Paid Time Off
• Simple IRA
• Relocation funds available for the right candidate
• Work directly with the business owner
• A defined career path and the full support you need to realize it
• Flex/Scheduling
• Financial support for professional certifications
• QSEHRA Healthcare Program
• Mobile devices: Monthly reimbursement
• Mileage reimbursement/fuel allowance
• Quarterly Bonus

Here's A Few Things You Won’t Miss

• Politics
• Being micro-managed
• Unrealistic expectations
• Being overworked, used up and burned out

Job Duties:

• Work primarily in an on-site and project support role servicing clients in your area. At times, you’ll need to drive onsite to resolve issues with client’s computers, networks, servers, internet connections, and anything else they need.
• Remote Support work when on-site calendar isn't booked.
• Working efficiently and communicating effectively with clients in a courteous manner is a must.
• Document onsite and/or remote support activity in ticketing system and continually update client information on file.
• Assist with the installation team on server / network / computer deployments, or any other projects that require additional resources.
• While working remotely you will be required to answer incoming phone calls, dispatch work, update tickets, etc.

Requirements:

• Excellent Customer Service Skills – Although this is a business based in technology, the relationships with clients come first!!!
• 3 years minimum in an IT support role, MSP experience is highly preferred!
• Knowledge and experience configuring firewalls, switches, wireless technologies, VLANs
• Minimal experience / familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 Administration.
• Minimal understanding of virtualization technologies including Hyper-V.
• Experienced with end user desktop support including desktop hardware repair, drive replacement and disk imaging practices, operating system installation, malware remediation, and email system troubleshooting.
• Self-driven and ability to work both independently, in a team environment, and act confidently in front of clients even when faced with difficult challenges.
• Work Location: Baton Rouge, LA and 2 hours surrounding, and Remote from home.

Work Remotely

• Hybrid - some work will be from home, but we do have an office location you will be expected to work from certain days.

Like What You See?
Hit the Apply Now button at the top of this page to throw your name in the hat! After completion, you'll receive an email link for an assessment related to the position. If we want to proceed with you in the process, we'll e-mail further instructions for the next steps in our hiring process.

Not Your Cup-Of-Tea?
Refer a friend and make $1000.00 here https://www.trustitllc.com/hr-referral/

Job Type: Full-time

Pay: $26.45 - $31.25 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 5 years (Required)
• Office 365: 5 years (Preferred)

Ability to Relocate:

• Baton Rouge, LA 70817: Relocate before starting work (Required)

Work Location: Hybrid remote in Baton Rouge, LA 70817