Trust Operations Officer jobs in San Jose, CA

Title: Trust & Fiduciary Officer

Job Location: Fremont, CA

Hiring salary range: $66,274.63 - $87,252.18 annual

Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for a Trust and Fiduciary Officer in Fremont, CA.

Position Overview

The Trust and Fiduciary Officer is responsible for coordinating administrative activities and will provide support for client inquiries, proactively communicate with clients about industry regulations and changes, coordinate closely with the service team, maintain the accounts and coding, assures proper documentation for new and existing clients, support portfolio managers, produce reports and oversee transaction processing. This person will have the unique opportunity to network with partners around the Bank, serving clients with both personal and retirement assets. This is a great opportunity to get front office experience.

Role and Responsibilities

• Receive service requests from clients and partners; executes daily client activity, obtain appropriate documentation, oversee transaction processing, handle inquiry resolution, and ensure systems information is up-to-date
  
• Closely coordinate with servicing team on all client activity, communicating with client and other stakeholders, as appropriate
  
• Communicate with clients regularly to inform them of account set-up or status, requests, or other needs
  
• Research client records, contracts, agreements, etc., and respond to inquiries 
  
• Inform client of steps taken to resolve problems
  
• Monitor trust operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services
  
• Maintain documentation of services, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity
  
• Ensure accurate set up and review of fees
  
• Oversee development of appropriate action plans for client activities and ensures execution and follow-up
  
• Identify service efficiency enhancements, process improvements, and service delivery using creative and proactive measures
  
• Develop clear understanding of clients' need behind service requests and communicates to service partners
  
• Obtain appropriate information from partners and client to facilitate service changes or transactions
  
• Generate new trust and estate relationships, attend estate planning council meetings and various bank clients events

Minimum Qualifications

• Bachelor’s degree or equivalent experience
  
• 3-5 years’ experience in financial servicing/accounting fields, with client servicing background
  
• Background and understanding of ERISA and/or accounting and reporting is desired
  
• Ability to understand complex issues and navigate/escalate effectively
  
• Strong interpersonal, client service and organizational skills needed to effectively manage relationships and tasks
  
• Knowledge of trust operations and accounting systems usually acquired through related experience is needed to administer master trust and custody accounts
  
• General business knowledge, including knowledge of accounting, is required to oversee client transactions
  
• Analytical, problem solving, and organizational skills required to identify, manage and escalate risks and issues
  
• Attention to detail, strong follow up and ability to manage multiple priorities are a must
• CTFA