Trust Operations Officer directs the work of Trust Operations team in large and complex trust operations. Ensures that transactions are balanced and documented according to policies and procedures. Being a Trust Operations Officer oversees the input and maintenance of data in accounting systems and report generation. Coordinates the processing of dividends and disbursements. Additionally, Trust Operations Officer may require a bachelor's degree. Typically reports to a manager. The Trust Operations Officer manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Trust Operations Officer typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Description
GENERAL DESCRIPTION:
The Deposit Customer Service Quality Control Representative is a function of bank internal control regarding the onboarding, maintenance, and closing of deposit accounts and auxiliary deposit functions within the bank. Customer Service Quality Control is tasked with daily monitoring, logging, and communication of errors and inconsistencies occurring in the Lobby Services and Call Center areas.
ESSENTIAL FUNCTIONS OF JOB:
Requirements
REQUIRED SKILLS:
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
While performing the essential functions of this job, the Customer Service Quality Control Rep is continuously required to sit, stand, talk or hear; they regularly sit, use hands to finger, handle or feel and frequently are required to reach with their hands and arms and occasionally stand, walk, climb or balance. They may occasionally lift, move, push or pull up to 10 pounds. Specific vision abilities required by this job include close vision. This is an indoor position and the noise level in the work area is usually moderate. There are no harmful environmental conditions present for this position.
REQUIRED EXPERIENCE:
High school degree or GED equivalent; emphasis on office skills, plus 12-18 months of related experience and/or training or equivalent combination of education and experience.
REPORTING RELATIONSHIP:
This position reports directly to the Customer Service Supervisor, Customer Service Supervisor reports to the AVP of Operations, AVP reports to the EVP of Operations, who reports to the President/CEO of American National Bank & Trust.
DISCLAIMER:
This job description is representative only and not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced or delegated by Management to meet the business needs of the organization.
This document in no way constitutes an offer of employment or a contract of employment. ANB&T reserves the right to modify job descriptions, policies or any other procedural document at any time, for any reason, with or without prior notice.
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