Trust Operations Team Supervisor jobs in Lowell, MA

Overview

We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

What you will be doing?

You will be managing a team of Practitioners delivering health and wellbeing interventions and support to adult drug and alcohol users. The treatment is tailored to individual needs, using both harm reduction and abstinence based treatment approaches.

On a daily basis you will be allocating caseloads, managing a small number of complex cases, supporting and developing your team, and ensuring deadlines and quality standards are met. You will be responsible for delivering on performance targets set by Forward, commissioners and the prime contractor. And you will support the Service Manager to ensure data accuracy and data submission deadlines are met.

What we are looking for?

• Demonstrable experience in the management of teams, performance and development. 
• Genuine interest in motivating and developing people 
• Experience in key relationship management both internally and externally
• Knowledge and experience of implementing formal procedures and policies
• Excellent problem solving and negotiation skills
• Project and time management skills 
• Experience of contract management, recruitment experience, and/or data management
• Previous experience of working in a 12 step primary care programme
• Personal experience of addiction/imprisonment (Addicts in recovery should have at least 3 years clean time. Ex-prisoners should have been released at least 5 years ago)
• Experience of working within the criminal justice sector 
• Knowledge of the Recovery Agenda 
• Experience of providing services to prisoners, or those with drug or alcohol problems
• Utilising clinical supervision

What we offer

• Training opportunities and career development
• Flexible working
• Season ticket loan scheme
• Electric Car Scheme
• Crisis Loan Scheme
• Simply Health - Health Cashback Scheme
• 3 x Wellbeing Days (Pro Rata'd for Part Time Employees)
• Access to Blue Light Card
• Cycle to work scheme
• 25 Days annual leave plus Bank Holidays (rising to 30 days with length of service)
• Excellent contributory pension scheme. Employer matched contributions of up 6% in the first two years' service and up to 9% thereafter.
• Death in service payment (2x annual salary)
• Critical illness insurance (subject to qualifying criteria)

Person specification

Team Leader