Trust Operations Team Supervisor jobs in Wilmington, DE

• Manage/handle the largest and most complex trust accounts. Confer with clients, administrators, co-trustees, beneficiaries and attorneys regarding the establishment, administration and operation of a trust.
• Review and recommend acceptance or rejection of potential fiduciary responsibilities for the offices assigned. Analyze trust instruments to determine duties and responsibilities of the company.
• Approve, maintain and negotiate as necessary desirable fee schedules and charges for trust and investment services.
• Ensure all tax liabilities and obligations of accounts are met.
• Gather/submit pertinent facts to the Trust Administration Committee regarding situations requiring the use of fiduciary discretion. Review and submit proposals for consideration and direction. Establish client specific investment strategy in accordance with CNB guidelines and policies.
• Establish client specific investment strategy in conformance with CNB guidelines and policy.
• Assure that trust policies, programs and procedures coincide with division and bank objectives
• Stay abreast of new developments pertaining to trust regulation, market strategies and
• competitive positioning.
• Interface with executive and senior level management within the Bank as well as private
• bankers, team leaders on trust
• and investment management sales related issues, processes and activities.
• Develop and retain personal trust and investment management business by maintaining professional and community contacts.
• Assist in the development of new relationships through internal sources, from referrals,
• and through personal community involvement. Help create opportunities to develop and
• promote ideas to win new business and cross sell to existing clients.
• Establish and attend sales calls with clients and prospects.
• Ensure that relationship plans have been created and are implemented.
• Manage the assigned Personal Trust staff in the assigned regions/offices. Assign responsibilities for the administration of trust accounts and maintains appropriate workloads for trust account administrators.
• Conducts performance appraisals.
• Make hiring, terminations and employee related decisions.
• Effectively coaches to ensure sound sales approaches are being exercised, proper account administration is being followed
• Develop and motivate staff
• Ensure that account terminations and distributions comply with terms of the governing document
• Follow appropriate Reg. 9 process and other bank policies and procedures
• Maintain all appropriate training and continuing education requirements for both internal programs and external licenses and certifications

Must-Have*

• Bachelor's Degree
• Minimum 7 years of experience in trust administration with strong working knowledge of all types of trusts, not limited to but including all types of family trusts, charitable trusts and special needs trusts required
• CTFA - Certified Trust Financial Advisor

Skills and Knowledge

• Ten plus years in trust administration with strong working knowledge of all types of trusts, not limited to but including all types of family trusts, charitable trusts and special needs trusts.
• Must possess comprehensive knowledge of personal trust laws and regulations, state tax laws, income taxation with respect to trust investment management principles.
• Trust Certification (CTFA) is desired.
• Proficient with Microsoft Office (Word, Excel & PowerPoint).
• Must possess demonstrated management skills and excellent verbal and written communications skills sufficient to interact with all levels of Bank Personnel and clients.

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