Uniform Supervisor - Casino jobs in Salem, MA

Essential Functions:

• Deliver Exceptional Customer Experience: The Customer & Operations Specialist consistently upholds the Century's customer experience strategy by taking ownership of customer cases. This entails delivering an experience that aligns with the established service vision, standards, and values for all Angelica customers.

• Handling Customer Interactions: Handling calls, emails, and messages from Century's diverse customer base, the Specialist excels in addressing customer issues. This includes not only clarifying concerns but also conducting research, locating pertinent information, and providing resolution through collaboration with plant personnel or through proper case escalation.

• Swift Resolution: A priority is placed on promptly resolving escalated/open cases within the Specialist's respective plant and cases initiated by them. They actively support Customer Relationship Managers (CRMs) by meticulously entering customer visit details into salesforce.com.

• Adhere to Quality Standards: By strictly adhering to customer care policies and quality requirements, the Specialist ensures consistency and excellence in service delivery.

• Database Management: The Specialist maintains the customer database, accurately entering and updating customer and case information.

• Continuous Learning: Embracing a commitment to growth, the Specialist stays current with evolving products, processes, and policies, contributing to their own expertise and enhancing customer interactions.

• Equipment Maintenance: Responsible for keeping department-specific equipment in optimal working condition, the Specialist follows established procedures and promptly reports any malfunctions.

•  Administrative Support: In addition to their primary responsibilities, the Specialist provides essential administrative assistance to the plant. This includes tasks such as safety-related matters, reception duties, and general support to plant management.

• HR Generalist Back-up: On occasions when the Plant HR Generalist is unavailable due to vacation or sick leave, the Specialist steps in as a capable back-up.

• Assigned Duties: The Specialist takes on other assigned duties as required, contributing flexibly to the operational needs of the team and organization.