User Experience Developer designs web pages and develops web-based technical solutions that engage users and meet business requirements. Handles projects from conceptualization through delivery. Being a User Experience Developer develops and applies creative designs, ensuring that content meets brand standards and targets the intended audience. Uses knowledge of front-end platforms, frameworks, and languages to deliver high-quality site and application designs. Additionally, User Experience Developer tests and improves site usability while ensuring optimal performance on a variety of browsers. Requires a bachelor's degree. Typically reports to a supervisor or manager. The User Experience Developer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a User Experience Developer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
The Role
This role is an exciting opportunity to be a critical part of the talent engine fueling a high growth organization that is radically changing the biotech industry. The Desktop End User Engineer will be responsible for implementing and managing Moderna’s end user computing systems. As a member of a growing team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill. At Moderna, we work collaboratively as a team, boldly strive for excellence, are constantly curious and committed to ongoing learning and improvement and are relentless in our pursuit of the best talent in the industry.
Here’s What You’ll Do
Implement, maintain, and administer end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
Set up, configure, troubleshoot, and maintain end user devices (laptops, mobile phones etc.)
Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems
Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
Perform new hire deployments, PC refresh deployments, phones, and A/V meeting support
Provide a positive customer experience when working with end users
Additional duties as assigned
Here’s What You’ll Need (Minimum Qualifications)
4 years of experience in IT Deskside/Desktop break/fix support or similar role
Associate Degree or technical institute degree; a combination of education and experience will be considered
Prior experience working with Windows/Linux/Mac OS environments
Strong technical skills in desktop hardware, software, and peripherals
Here’s What You’ll Bring to the Table (Preferred Qualifications)
3 years of experience directly related to Bio/Pharma preferred
Excellent Windows and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills
Experience with Apple device support for both MacOS and iOS
Experience with desktop imaging and deployment processes
Strong troubleshooting and critical thinking skills
Excellent communication and people skills
Experience with mobile device management (MDM)\Service Now ticket system experience a PLUS
Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills
Ability to work with all levels of staff within and outside of IT and outside the organization
Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
Strong written and verbal communication skills
Moderna is pleased to provide you and your family with a comprehensive and innovative suite of benefits, including:
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Moderna is a smoke-free, alcohol-free and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com. (EEO/AAP Employer)
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