User Experience Developer designs web pages and develops web-based technical solutions that engage users and meet business requirements. Handles projects from conceptualization through delivery. Being a User Experience Developer develops and applies creative designs, ensuring that content meets brand standards and targets the intended audience. Uses knowledge of front-end platforms, frameworks, and languages to deliver high-quality site and application designs. Additionally, User Experience Developer tests and improves site usability while ensuring optimal performance on a variety of browsers. Requires a bachelor's degree. Typically reports to a supervisor or manager. The User Experience Developer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a User Experience Developer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Cognizant is seeking an End User /Desktop Support Tech for a full-time opportunity in Altoona, IA
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
· Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.
· Flexible, able to multitask, and prioritize reported issues.
· Provide a high level of customer service to users seeking problem resolution.
· Perform remote troubleshooting through diagnostic techniques and pertinent questions.
· Determine the best solution based on the issue and details provided by customers.
· Walk the customer through the problem-solving process.
· Direct unresolved issues to the next level of support personnel
· Provide accurate information on IT products or services.
· Record events and problems and their resolution in internal ticketing systems
· Follow-up and update customer status and information
· Pass on any feedback or suggestions by customers to the appropriate internal team
· Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines.
· Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.
· Proficient in end-user network troubleshooting tools and practices
Qualifications:
· Proven experience as a help desk technician or IT support technician
· Strong understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows, and Linux operating systems.
· Ability to diagnose and resolve basic to moderately complex end-user technical issues.
· Proficiency in English, excellent task management, verbal, and written communication skills
· Customer-oriented technical professional
· Technical support professional with experience in the IT technical support field focused on end-user support.
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0 User Experience Developer jobs found in Des Moines, IA area