User Liaison jobs in Akron, OH

Job Summary

Invest in your future with one of Ohio’s top plumbing, heating and air conditioning companies. Join a locally owned HVAC and Plumbing business who is looking for a reliable individual with a sense of integrity to join our team in our professional call center. Experience with Service Titan program preferred.

Overview

The CSR position is a full-time position that will help support the day-to-day operations of the company, working closely with management and the call center.

Responsibilities and Duties

These tasks include but are not limited to the following:

• Administer incoming calls in a professional and courteous manner.
• Daily scheduling our HVAC and Plumbing technicians.
• Follow-up with Service Technician or Installer to ensure all administrative documents are submitted and finalized in Service Titan.
• Follow-up with clients and staff to ensure services are completed and issues resolved.
• Perform a variety of office/clerical duties as necessary
• Schedule and coordinate multiple activities.
• Accurately enter information into multiple computer systems.
• Other duties as assigned

Qualifications and Skills

• Reliability
• Multi-tasking Skills
• Written and Verbal Skills
• Computer Skills
• Logistics
• Data entry
• Problem solving

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Cuyahoga Falls, OH: Relocate before starting work (Required)

Work Location: In person