User Liaison jobs in Albany, NY

*Applicants MUST submit a cover letter with resume to be considered.

*Position expected to work onsite and hybrid consistent with New York State.

BASIC FUNCTION: 

For the Database of Economic Incentive’s: Responsible for the front-end user interface (UI) of ESD’s Database of Economic Incentives database and partnering with backend development to ensure that the front and back-ends work together as expected. Applicant must possess a proficient knowledge of current programming languages and be able to work both independently and in a team environment. Duties will include application programming, system installation/maintenance, diagnostics/performance monitoring, end user support, system disaster recovery, application testing and documentation as well as to provide technical assistance in any other area of IT as directed by department managers. 

WORK PERFORMED:

• Develop and support ESD’s Database of Economic Incentives (DOEI) UI and business applications, taking on an active role in all stages of the application development life cycle
• Work closely with the Database of Economic Incentives Program Team, BA/PM, Database Architect/Developer, ESD Data Warehouse Architect, external contractor as well as other key IT Teams in support of the DOEI and associated platforms
• Implement changes to UI as needed including but not limited to new filters, new fields, new data added, etc 
• Establish and maintain proper security roles and log-in functionality for the DOEI UI
• Support, create and enhance new workflows, reports and customizations
• Provide Data Analysis and Ad Hoc reporting as required by application users and ESD Management
• Troubleshoot application performance bottlenecks to ensure fast efficient workflow and data processing
• Develop “Test and Debug” strategies to ensure System reliability and data integrity
• Assist with creating and maintaining documentation of DOEI workflow, user guides and data dictionaries
• Research new technologies to improve professional knowledge and maintain an industry current skillset
• Assist ESD’s development team with supporting other critical projects and platforms as time permits
• Assist with IT Disaster Recovery efforts, testing and documentation
• Perform other related duties as directed by IT Management

MINIMUM REQUIREMENTS:

Education Level required: BA in an IT related discipline with minimum of 3 years’ experience in related field; Or a 2-year degree with a minimum of 5 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Relevant experience required: Extensive experience in an Application Development role.