User Liaison jobs in Albuquerque, NM

User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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End User Support Specialist
  • Kadiak, LLC
  • Albuquerque, NM FULL_TIME
  • Kadiak
    Job ID 24200047
     
    Kadiak, a Koniag Government Services company, is seeking a qualified End User Support Specialist to join our team (onsite) in Albuquerque, NM.  The End User Support Specialist (Service Desk Support) performs independently or as a key multi-functional team member in identifying, planning, developing, deploying, and communicating software applications and other technology solutions that can involve multiple physical locations and business units.  Preference will be given to qualified applicants who are a member of a Federally Recognized Native American Tribe.  Position requires U. S. Citizenship.
     
    Essential Functions, Responsibilities & Duties may include, but are not limited to:
    • A positive customer service attitudeJunior-level personnel resolve less complex problems immediately, while more complex problems are elevated to senior or supervisorypersonnel.
    • Perform tests during application development, assists with application documentation, familiarizes personnel with applications, conducts on-site installations, provides direct user support as well as other forms of assistance to program and project leads.
    • Provide problem-solving support (by phone and in-person) to users using information center tools.
    • Provide support for e-mail, directories, standard Windows desktop applications, in addition to specific customer applications.
    • Responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation and follow-up steps.
    • Serve as the initial point of contact for call center support for agency programs.
    • Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
    • Use proper troubleshooting techniques, analyzes user-related problems in assigned applications and applies or recommends solutions.
    • Knowledge of service ticketing systems and IT Service Management.
    • Ability to adapt to quickly changing priorities.
    • Ability to provide support for all peripherals (scanners, printers, etc.).
    • Ability to take a proactive approach to problem solving.
    • Ability to train other team members.
    • Demonstrate a proven record of successful execution in a cross-team collaborative IT environment
    • Requirements.
    • Experience with Microsoft Skype for Business, web cameras, television cabling, and microphones for multimedia setups.
    • Knowledge of iPhone technical support and MaaS360 end user administration.
    • Knowledge of Microsoft Windows 10 and Microsoft Suite applications.
    • Proficiency in audio-visual and VTC technologies, such as Polycom systems.
    • Experience with Adobe Connect and knowledge of host management.
    Requirements:
    • Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.
    • Minimum of 5 years’ experience or 2 years of which must be specialized. Recent experience with use of ServiceNow highly desired.
    • Excellent communication skills (verbal, presentation, and written).
    • A demonstrated proficiency in Microsoft Windows/Office and Microsoft Project.
    Desired Certifications:
    • ITIL V3 /V4 Foundations or  HDI CSR, SCA, DAST
    • Microsoft 365, Microsoft Office Specialist
    • CompTIA CE A , Network , Security   

    Office Location and Travel:

    Albuquerque, NM 87109.  No travel is anticipated.
     
    Clearance Requirement:
     
    U. S. Citizen with ability to obtain an MBI Public Trust clearance.
     
    Our Equal Employment Opportunity Policy:

    The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law.  We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

    The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations. 

    Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

    Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
     
    #LI-CT1

  • Just Posted

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End User Support Technician
  • Edgewater Federal Solutions
  • Albuquerque, NM FULL_TIME
  • Overview Edgewater is seeking an End User Support Technician to support a major national laboratory. You will provide basic field support, prepare functional requirements and specifications for hardwa...
  • 5 Days Ago

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Computer User Specialist Journeyman
  • Fusion Technology LLC
  • Albuquerque, NM FULL_TIME
  • Computer User Specialist Journeyman Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virg...
  • 28 Days Ago

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End User Support I
  • Edgewater Federal Solutions, Inc.
  • Albuquerque, NM FULL_TIME
  • Overview Edgewater Federal Solutions is seeking an End User Support Specialist 1 to support the Emergency Operations Center at a major national laboratory. This position requires 100% onsite work, the...
  • 1 Month Ago

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Computer User Support Specialist - Senior
  • Goldbelt, Inc.
  • Albuquerque, NM FULL_TIME
  • Overview Global in service but local in approach, Nisga'a Tek is committed to high-quality service to those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfigh...
  • 11 Days Ago

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Computer User Support Specialist (Senior)
  • Fusion Technology LLC
  • Albuquerque, NM FULL_TIME
  • Computer User Support Specialist (Senior) – 2B Who is Fusion Technology? Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides o...
  • Just Posted

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0 User Liaison jobs found in Albuquerque, NM area

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NM-RN-PCU-Night-6361-PH
  • TotalMed
  • Albuquerque, NM
  • We are seeking a Registered Nurse-Step Down Unit for a travel assignment in Albuquerque New Mexico.
  • 3/18/2024 12:00:00 AM

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Emergency Medicine Physician MD / DO - Albuquerque, NM
  • Presbyterian Healthcare Services
  • Albuquerque, NM
  • About Department The Emergency Medicine Program with Presbyterian Medical Group staffs three busy Emergency Departments ...
  • 3/18/2024 12:00:00 AM

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Management Trainee
  • Enterprise Holdings
  • Albuquerque, NM
  • Overview: Start your career with Enterprise! Were hiring immediately for our respected Management Training Program. Whet...
  • 3/18/2024 12:00:00 AM

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Laundry Attendant
  • Holiday Inn Albuquerque
  • Albuquerque, NM
  • Job Summary: Informacin disponible en espaol a continuacin. The Laundry Attendant maintains constant supply of clean lin...
  • 3/18/2024 12:00:00 AM

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Mobile Phlebotomist
  • TridentCare
  • Albuquerque, NM
  • Full Time- Day Shift Pay Rate: $18.00 - $20.00 (Based On Experience) TASKS AND RESPONSIBILITIES: •Drives vehicle to clie...
  • 3/18/2024 12:00:00 AM

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Program Manager (School Based Services Liaison / Remote in NM)
  • Molina Healthcare
  • Albuquerque, NM
  • JOB DESCRIPTION Job Summary Responsible for internal business projects and programs involving department or cross-functi...
  • 3/17/2024 12:00:00 AM

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Senior Business Analytics Consultant - Remote Eligible
  • Careerbuilder
  • Albuquerque, NM
  • Overview At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible t...
  • 3/17/2024 12:00:00 AM

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HR Analyst - temp position with Bernalillo County
  • ATA Services Inc
  • Albuquerque, NM
  • Job Description Job Description ATA Services is currently seeking to hire a highly experienced HR Analyst to work on a t...
  • 3/14/2024 12:00:00 AM

According to the United States Census Bureau, Albuquerque has a total area of 189.5 square miles (490.9 km2), of which 187.7 square miles (486.2 km2) is land and 1.8 square miles (4.7 km2), or 0.96%, is water. Albuquerque lies within the northern, upper edges of the Chihuahuan Desert ecoregion, based on long-term patterns of climate, associations of plants and wildlife, and landforms, including drainage patterns. Located in central New Mexico, the city also has noticeable influences from the adjacent Colorado Plateau semi-desert, Arizona-New Mexico Mountains, and Southwest plateaus and plains ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for User Liaison jobs
$65,196 to $84,736
Albuquerque, New Mexico area prices
were up 2.5% from a year ago

User Liaison in Fort Wayne, IN
Based on our compensation data, the estimated salary potential for User Liaison Coordinator will increase 16 % over 5 years.
February 27, 2020
User Liaison in Chico, CA
Professional association CEOs, deans, assistant deans, directors of admissions/enrollment and directors of marketing attend the Liaison User Conference to share their learnings, celebrate their successes and strategize new approaches to engaging today’s prospective students — and tomorrow’s workforce.
January 31, 2020
User Liaison in Fort Myers, FL
Thomas Lindner is the Liaison for users requiring help from the Science Technology Department e.g.
January 12, 2020