User Liaison jobs in Appleton, WI

WHY Jewelers Mutual: 

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy! We continue to raise the tide of the jewelry industry we’ve served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of “making your mark today”, consider evolving your career and shining bright with Jewelers Mutual Group!

Summary

Our Customer Care User Acceptance Tester is part of the UAT Team. This team focuses on defining system requirements and enhancements, testing changes before they are released into production, and documenting and communicating changes to Customer Care and other business partners. The User Acceptance Tester evaluates system updates prior to launch to help drive accuracy and quality. As the last phase before system releases, the User Acceptance Tester makes sure our systems can handle all required tasks in real-world scenarios, according to specifications. The User Acceptance Tester will help bring clarity to requirements, communicate to both technical and non-technical team members, ensure identified defects are properly triaged, and help resolve all issues and defects found. As a system and product SME, the User Acceptance Tester is a relied upon resource in Customer Care to help troubleshoot, test, and resolve system-related issues and complexities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Support User Acceptance Testing (UAT) by creating test cases, test plans, and tools to capture test results.
• Complete UAT by running test cases.
• Capture and communicate UAT results.
• Perform end-to-end testing on the system to ensure proper system functionality.
• Collaborate with other areas of the business and participate in business requirement review meetings to develop understanding of the UAT testing scope and offer insights.
• Assist with Documents and Release Notes for Customer Care documentation.
• Receive and review daily and weekly reports (e.g. MSO and JM Report). Correct accounts or communicate widespread issues if applicable.
• Collaborate with business partners regarding technical issues and errors.
• Support business goals and objectives by backing up Helpline and customer-facing queues when requested by WFM.
• Actively participate in the growth and retention of Jewelers Mutual through following internal guidelines, projects, customer contact, and corporate initiatives as assigned.
• Ability to work between 7:00 a.m. and 7:00 p.m. with the ability to complete some testing after or before the business hours of 7:00 a.m. and 7:00 p.m.
• Report to work at scheduled time with reliable and predictable attendance.
• Embrace change, lead by example, and maintain a positive work environment with an ongoing learning culture.
• Support and live our Core Values.
• Must be capable of becoming SME in the following systems (in both test and production environments): Guidewire Product Suite, Zing, Image Right, and ADO.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities

None

Qualifications

• Some college or college degree preferred.
• 1-3 years of related experience and/or training.
  • Or equivalent combination of education and experience.
• General insurance and jewelry industry knowledge gained through courses and continuing education required.
• Proficiency in Microsoft suite applications including Word, Excel, Outlook, and PowerPoint.

Certificates, Licenses, Registrations

Property/Casualty Insurance Agents License or the ability to obtain within 30 days from hire.  For those that do not have their Property/Casualty license, Jewelers Mutual will financially support this process and will incorporate the licensing process into our training program.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.