User Liaison jobs in Austin, TX

🤠 Why Join Us 

User Interviews is a fully remote team and always has been. We are proactive about staying connected to each other despite not sharing the same physical space. Remote culture is real and we care about it—a lot. 

We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. 

On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.  

⭐️ About User Interviews 

At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  

That’s why we exist. We help teams set up those conversations, that research, allowing them to discover and embrace user insights. We specialize in participant recruitment and management because you cannot do good research without good participants, no matter how good your other tools may be. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.

📈 About Sales  

We’re looking for an entrepreneurial, outgoing, and results oriented Mid Market Account Executive to join our new logo acquisition sales team. You’ll work with prospects to prove our value, consult to win their business! You’ll support our Mid Market segment working with all types of industries. You’ll also have the chance to impact our systems and experiments as we scale.  

🚀 Responsibilities: 

- Achieve your quarterly quota by closing net new opportunities 
- Manage a high volume of Inbound and self-sourced outbound fast moving opportunities from creation to close
- Prospect and create new outbound opportunities within your book of business 
- Demo the User Interviews products and features to prospective customers
- Become a product expert able to answer the vast majority of feature questions you’ll receive   
- Engage those prospects in a collaborative discovery process to understand MEDDIC
- Craft excellent follow up emails that help our prospects get to yes as informed and as quickly as possible   
- Host several discovery and demo calls a day
- Maintain an organized and detailed pipeline of opportunities within Salesforce
- Proactively monitor the health of your pipeline and its monthly and quarterly potential   
- Provide feedback to your peers within sales, and the Revenue department overall   
- Act as an internal champion for your prospects, segment and their needs    

✨ About You: 

- 3 years of closing sales experience (ideally at a B2B SaaS company in Mid Market Role)
- Excited about managing a high volume of opportunities through close
- You love connecting with people and find joy in helping them solve their challenges
- You love the chase! You enjoy holding prospects accountable and maintaining opportunity momentum
- Technically savvy (experience with Salesforce, Apollo, and Outreach.io a plus) 
- Entrepreneurial, analytical, experimental 
- Self-starter, able to work on multiple things at once
- Excited about being remote 
- Can wrestle clarity from ambiguity 
- An excellent communicator (written and verbal) 
- Think companies should be obsessed with their customers!
- Hungry to continue educating yourself 
- Solutions oriented! You focus on solutions, not problems 

🤑 Benefits

• Competitive pay $150k OTE (50/50 split)
• Equity Options 
• 100% premium covered medical dental employee coverage 
• Annual membership to One Medical Group & Talkspace 
• 401k annual employer contribution 
• 4 weeks of PTO to start accrue an additional day per year of employment 
• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered. 
• Flexible, paid parental leave 
• $250 office setup stipend (in addition to computer being provided)
• $50/month work from home stipend 
• $100 annual learning & development stipend 
• Awards for 360-degree recognition, work anniversaries, & birthdays 
• Annual team retreat (virtual and in-person options) 

💚 We embrace what makes you, you! 

We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.

As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.