User Liaison jobs in Boulder, CO

User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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User Engagement Professional
  • University of Colorado Boulder
  • Boulder, CO FULL_TIME
  • Requisition Number:

    56177

    Location:

    Boulder, Colorado

    City

    Boulder

    State

    Colorado

    Employment Type:

    University Staff

    Schedule:

    Full-Time

    Posting Close Date:

    07-May-2024

    Date Posted:

    24-Apr-2024

    Job Summary

    The User Experience and Engagement unit of the Office of Information Technology encourages applications for a User Engagement Professional! This unit is responsible for providing:
    • User experience research, content design, and UI/UX design for OIT services and select CU Boulder student success projects,
    • External communications, organizational change and support documentation about OIT services,
    • Community outreach to our campus IT partners,
    • Functional and customer-facing IT user documentation,
    • Oversight of OIT's knowledge management, incident management, and service catalog ITIL processes,
    • Website development and management of OIT's web assets, and
    • IT support and messaging through the IT Service Center.
    This position exists to support engagement with OIT customers by understanding user needs regarding IT programs, services and projects and to build and implement (or coordinate implementation of) communication/organizational change plans around new and existing IT services.

    To be successful, the incumbent in this position must have an understanding of OIT programs, services, technologies and projects and the change management impacts and strategies required to engage customers through service launches, changes, migrations and decommissions. This position needs to be able to synthesize and translate IT concepts to a general user base.

    The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

    What Your Key Responsibilities Will Be

    IT Service Communication
    • Collaborates with OIT Service Managers on the development and implementation of communications/change management plans related to OIT’s existing services. This position must synthesize technical concepts and changes, to truly understand user impact to support the user. This position works with the Lead User Engagement Professional to ensure that these plans are in alignment with each other, as well as the overall OIT engagement and support objectives/strategy.
    IT Project Communication
    • Attends OIT project meetings to identify user impacts and needs. Recommends and implements communications/change management plans to build end user awareness of anticipated impacts they will experience and provide self-service guidance to navigate the impacts.
    Special Initiatives
    • Engages in planning for, development of content for and implementation of communication plans for various special organizational initiatives, such as New Student Welcome.

    What You Should Know

    • This position is working in a hybrid work situation, working primarily remotely but will have an on-campus presence monthly or as needed.

    What We Can Offer

    • Salary: $56,000 - $65,000

    Benefits

    The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

    Be Statements

    Be authentic. Be flexible. Be Boulder.

    What We Require

    • Bachelor’s Degree or equivalent experience or combination of education and experience may substitute.
    • One year of professional experience in IT user engagement, including IT service implementation and change communications.

    What You Will Need

    • Proficient in AP writing style.
    • Proficient in graphics/digital media tools.
    • Excellent written and verbal communications skills.
    • Ability to publish content in a Content Management System.
    • Ability to work optimally and respectfully with multi-functional teams and different personality types.
    • Ability to multi-task in a fast-paced environment.
    • Ability to thrive under pressure.
    • Ability to carry a plan through to completion and engage in continuous process improvement thereafter.
    • An understanding of how the IT function operates and integrates into the larger organization it serves.

    What We Would Like You to Have

    • Familiarity with Salesforce Marketing Cloud.
    • Professional experience in Higher Education.
    • Basic skills in HTML and/or CSS.
    • Knowledgeable of ITIL 4 concepts.

    Special Instructions

    To apply, please submit the following materials:
    • A current resume.
    • A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
    We may request references at a later time.

    Please apply by May 7, 2024 for consideration.

    Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

    Posting Contact Information

    Posting Contact Name: Boulder Campus Human Resources

    Posting Contact Email: Recruiting@colorado.edu

  • Just Posted

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Community Liaison
  • St Vrain Valley School District
  • Frederick, CO FULL_TIME
  • JobID: 12872 Position Type: High School Teaching/Community Liaison Date Posted: 3/18/2022 Location: Frederick High School Date Available: 2022 / 2023 School Year Closing Date: 03/25/2022 The Frederick...
  • 2 Days Ago

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Provider Liaison
  • HOPEWEST
  • Grand Junction, CO FULL_TIME
  • Provider LiaisonFull-time, 40 hours/week HopeWest is known for “going above and beyond” for our patients, families, and staff – if you want to be proud to tell others where you work, join our organiza...
  • 5 Days Ago

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Construction Liaison
  • Danos
  • Platteville, CO FULL_TIME
  • Job Title: Construction Liaison Location: Platteville, CO Schedule: 5/2 Pay: DOE Our purpose, values and high-performance culture traits are fundamental to our success and offer wonderful opportunitie...
  • 26 Days Ago

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Court Liaison II-Temporary
  • Colorado Judicial Branch
  • Grand Junction, CO TEMPORARY
  • Court Liaison II-Temporary JOB CODE JD02161 LOCATION Grand Junction / Mesa County DEPARTMENT Office of the State Court Administrator POSTED 16-Dec-2022 CLOSES 16-Feb-2023 POSITION NUMBER xxxxx FTE LEV...
  • 16 Days Ago

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Court Liaison II
  • Colorado Judicial Branch
  • Steamboat Springs, CO FULL_TIME
  • Court Liaison II JOB CODE JD01275 LOCATION Steamboat Springs / Routt County DEPARTMENT Office of the State Court Administrator SALARY RANGE POSTED 20-May-2022 CLOSES 12-Jun-2022 POSITION NUMBER 41343 ...
  • 19 Days Ago

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0 User Liaison jobs found in Boulder, CO area

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Oracle Cloud Functional R2R Analyst
  • The Services Group
  • Denver, CO
  • MUST BE GC OR US CITIZEN Job Function: We are seeking a highly skilled and experienced Record to Report (R2R) ERP Soluti...
  • 4/25/2024 12:00:00 AM

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Governance, Risk, and Compliance Manager
  • Lumivero
  • Denver, CO
  • Join a team that's making an IMPACT Lumivero offers custom-built software solutions that allow users to leverage tools t...
  • 4/24/2024 12:00:00 AM

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Marketing Database Coordinator
  • Affiliated Engineers, Inc.
  • Denver, CO
  • Overview: Affiliated Engineers, Inc. (AEI) is a leading, multidisciplinary consulting engineering firm and collaborative...
  • 4/24/2024 12:00:00 AM

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Sr. Oracle Financials Cloud Record to Report Solutions Analyst
  • Akkodis
  • Denver, CO
  • Title: Sr. Oracle Cloud Record to Report Solutions Analyst Work: Fulltime Base Salary Range: $125K-$150K depending on ex...
  • 4/24/2024 12:00:00 AM

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Healthcare Sales Liaison
  • Innovage
  • Denver, CO
  • Responsibilities:Under the supervision and direction of the Enrollment Manager, with dotted line reporting to the Region...
  • 4/24/2024 12:00:00 AM

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Career Opportunities: Sr IT Service Desk Specialist (29539)
  • Janus Henderson U.s.
  • Denver, CO
  • Career Opportunities: Sr IT Service Desk Specialist (29539) A career at Janus Henderson is more than a job, its about in...
  • 4/24/2024 12:00:00 AM

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Solution Consultant
  • Flatirons Jouve
  • Boulder, CO
  • Are you ready for new challenges and new opportunities?Join our team!Current job opportunities are posted here as they b...
  • 4/23/2024 12:00:00 AM

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SAP Business Analyst - SD/SM
  • Swisslog Healthcare
  • Westminster, CO
  • SAP Business Analyst - SD/SM Location: Westminster, CO The SAP Business Analyst will plan, coordinate, and guide the uti...
  • 4/23/2024 12:00:00 AM

Boulder (/ˈboʊldər/) is the home rule municipality that is the county seat and the most populous municipality of Boulder County, Colorado, United States. It is the state's 11th most populous municipality; Boulder is located at the base of the foothills of the Rocky Mountains at an elevation of 5,430 feet (1,655 m) above sea level. The city is 25 miles (40 km) northwest of Denver. The population of the City of Boulder was 97,385 people at the 2010 U.S. Census, while the population of the Boulder, CO Metropolitan Statistical Area was 294,567. Boulder is known for its association with American fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for User Liaison jobs
$72,945 to $94,806
Boulder, Colorado area prices
were up 2.3% from a year ago

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