User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
ECS is seeking a Junior Computer User Support Specialist to work in our Charleston, SC / Remote office. Please Note: This position is contingent upon contract award.
Job Description:
JOB DESCRIPTION
Junior Computer User Support Specialist will be responsible for providing first-line technical support to our internal employees, helping them resolve a variety of hardware, software, and network-related issues. Specialist will work closely with our senior support specialists and IT team to ensure a seamless user experience and maximize productivity across the organization. Specialist will work closely with stakeholders to identify skill gaps, knowledge areas and implement effective training solutions. Specialist will possess key knowledge of Atlassian products including, but not limited to JIRA Service Manager, Confluence, Zephyr, and all related products.
RESPONSIBILITIES
Salary Range: 51,000-56,000
General Description of Benefits
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CERTIFICATIONS
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
General Description of Benefits
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