User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
RLR, LLP is a small full-service CPA firm with offices in Northern Colorado and Wyoming with a focus on superior client service for our small business clients. We try to maintain an ideal work/life balance while offering a wonderful learning environment, exceptional professional growth, and varied and challenging work. Our team approach to client service, casual work environment provides our team members with superior work life balance.
We're currently seeking to expand our team with the addition of an Operations and End-User Support Administrator. This role will entail close collaboration with 3rd party Managed Service Providers (MSPs), focusing on tasks such as configuring some user software and hardware, monitoring system performance, troubleshooting issues, and delivering technical support and training. Acting as a crucial liaison between end-users and higher-level support, the administrator will also engage in collaboration with other professionals to ensure IT standards and functionality compliance.
This position encompasses both technical and administrative duties in the management of organizational IT systems. The ideal candidate should possess fundamental knowledge, abilities, and skills in desktop computer management, installation, repair, and support. This includes basic knowledge in, printers, network connectivity, security, Microsoft Windows desktop operating systems, Microsoft Office applications, desktop applications, and other transit technology.
Additionally, candidates should demonstrate proficiency in customer service, teamwork, and technical communication. Effective communication with both technical and non-technical staff, interaction with external vendors, collaboration with peers, and providing management with updates on projects and issues are essential aspects of this role.
Possessing a basic working knowledge in the administration, basic installation, repair, and support of network and communication technology is desirable.
Job Duties include:
Engagement with Managed Service Provider:
Process development and user support:
Hardware:
Software:
Job Skills:
Abilities:
This position is Part Time or Full time depending on the candidate.
Full Time candidates are available for benefits, which include:
Please submit resume and cover letter. Please note: We are obligated to contact our clients if we receive an application from our client's employees. All other inquiries are kept in strict confidence.
Please no recruiters, employment agencies, or other sales calls. We will only respond to qualified candidates.
We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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