User Liaison jobs in Fresno, CA

SUPERVISORY RESPONSIBILITIES
None.

Limits of Authority:
Able to implement with little supervision the standards mandated by Head Start Program Performance Standards.



SUMMARY
Assist the ERSEA Coordinator in the organization and operation of the center based Family/Community Services, Home Base Program and ERSEA per the Head Start Program Performance Standards, philosophy and mission.

Assist in achieving the agency’s vision, “For Those We Serve,” by empowering individuals who thrive as healthy, self-sufficient and contributing members of our communities.



DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Organizes and compiles Family/Community Services and ERSEA files, such as confidential records, follow-up and tracking of all Head Start (HS) referrals.

Creates and compiles reports: tracking forms for all outreach and recruitment events, Head Start (HS) application letter log, HS referral tracking sheets and ChildPlus reports in relation to ERSEA.

Acts as a Liaison with community agencies and keeps ERSEA Assistant, Family/Community Services staff and Home Base staff updated.

Assists in recruitment by attending all HS community events.

Organizes inventories and maintains all Outreach and Recruitment materials.

Maintains files on all ERSEA Community events.

Tracks, organizes and completes annual update of ERSEA binders.

Maintains appropriate records and documentation of all ERSEA documents.

Assists ERSEA Assistant and ERSEA Coordinator in preparing for ERSEA meetings, planning’s, trainings and monitoring.

Represents Head Start (HS) in a professional manner.

Requests vendor bids, prepares purchase orders, orders supplies, materials and equipment.

Obtains marketing recommendations from the Director of Marketing and Communications for all Outreach and Recruitment materials.

Keeps an updated inventory log and organizes check in/check out for outreach and recruitment materials to staff who will be attending events.

Assist in preparing needed rosters, agendas and copies for all scheduled ERSEA meetings. Assists with documenting typing ERSEA meeting minutes.

Provides individual and group trainings when needed.

Utilizes the ChildPlus (CP) System for day-to-day ERSEA verification, reporting and tracking of HS families as needed.

Attends and participates in conferences, meetings and trainings, as required.

Completes process and tracks HS applications thoroughly as needed.

Greets public and staff by telephone, in person or by technology and provides quality customer service.

Answers telephone calls, takes messages, emails daily and replies within one (1) business day.

Assist in providing appropriate recruitment and enrollment information to the public.

Ability to complete and assist with duties when ERSEA Coordinator is unavailable.

Models professionalism for staff, parents, children, clients, and community members. Promotes a collaborative environment within the service areas, program, and agency.

Actively encourages and embraces diversity throughout the program, agency and community.

Maintains strict compliance with universal precaution.
Maintains confidentiality of records and information on Early Head Start/Head Start staff, children and families.

Travels for agency business using personal/agency vehicle.

Maintains regular attendance and punctuality.

Works evenings and weekends as required.

Performs other duties as assigned.

QUALIFICATIONS
To execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:
High school diploma or GED.

Associate’s Degree in Human Services or a related field required.

EXPERIENCE:
Three (3) years of related work experience in a non-profit agency, preschool or education program required.

One (1) year work experience in a Social Services setting.



OTHER REQUIREMENTS:
Highly Proficient in Microsoft Office Suite and related business software.

Operates a ten key calculator to perform basic mathematical calculations.

Operates basic office equipment: copy machine, fax machine, audio-visual equipment and laminating machine)

Effective presentation, written and verbal communication skills.

Ability to handle multiple tasks with great organizational skills.

Establishes and maintains positive relationships with variety of individuals and groups.

Works effectively with all socioeconomic and cultural backgrounds.

Maintain a valid California driver’s license, reliable transportation and adequate auto insurance as required by State law. Proof of insurance will be required.

Pass required reference checks and fingerprint clearance under Title 22 regulations: Department of Justice/FBI, Criminal Record Statement Child Abuse Central Index (CACI) and background investigation as needed prior to employment.
Physical examination, TB screening clearance and signed federal criminal record declaration are required within 7 days after employment.
Obtain a valid AB 1207 Mandated Reporter Certification prior to first day of employment.
Pass and maintain Basic Pest Management in a Child Care Settings annual certification as required by the California Healthy Schools Act (HSA).
Immunized against influenza (flu), pertussis (whooping cough) and measles. The influenza vaccination must be obtained annually during flu season, August 1st through December 1st. A person is exempt from the immunization requirements for the following circumstances:
1. The person submits a written statement from a licensed physical declaring that because of the person’s physical condition or medical circumstances, the immunization is not safe.
2. The person submits a written statement from a licensed physician providing that the person has evidence of current immunity to pertussis (whooping cough) and/or measles.
3. The person submits in writing declaration that he or she has declined the influenza (flu) vaccination. This exemption only apples to the influenza (flu) vaccine.

Former Early Head Start/Head Start parents preferred.

Employment in Head Start (0 to 5) is contingent upon approval of the County-Wide Policy Council (CWPC).

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required. Also, they do not establish a contract for employment and are subject to change at the discretion of Fresno EOC.

REV. 10/16/2019