User Liaison jobs in High Point, NC
User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Recently Added User Liaison jobs
Police IT User Support
- City of High Point
-
High Point, NC
FULL_TIME
-
Responsible for providing technical assistance and support related to computer systems, hardware, or software for police department users. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
Work is performed under the general supervision of the Records Manager.- Responds to help desk referrals (ticket or phone) by conferring with users to resolve problems related to software functions.
- Performs remote troubleshooting through diagnostic techniques and pertinent questions.
- Determines the best solution based on the issue and details provided by users.
- Walks user through the problem-solving process.
- Installs, modifies, and repairs software.
- Installs, modifies, and repairs hardware.
- Run diagnostic programs to resolve problems.
- Follows up with users to ensure the issue has been resolved.
- Directs unresolved issues to the appropriate support personnel.
- Provides accurate information on police department IT products or services.
- Identifies and suggests possible improvements in procedures or products.
- Passes on any feedback or suggestions by users to the appropriate parties.
- Performs basic network troubleshooting.
- Manages the upkeep and daily operations of Police computer system.
- Sets up hardware including terminals, scanners, keyboards, wedges, printers, modems, personal computers, etc.
- Uploads and upgrades new software and current software.
- Explores new computer capabilities in order to increase resources of department.
- Makes recommendations for long-range planning concerning police technology.
- Formal Education
- Associate Degree in Computer Science or related field or a High School Diploma with at least three years of professional experience in the information technology field
- NC Driver’s License/ Advanced Driver’s License
- Proven experience as an IT user support agent or other customer support role
- Tech savvy with working knowledge of office automation products and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues.
- Detail oriented to ensure detailed notes on tickets.
- Good problem-solving, analytical, and team-working skills
- Understanding of information security principals & industry best-practices
- Strong written and oral communication skills
- Ability to communicate technical information to non-technical audiences.
- Advanced education
- Years of experience
- Certifications
- Special skills
Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers including co-workers, citizens, and applicants.
Visual Abilities – the ability to perceive via eyesight is required for this position:- Acuity, far – clarity of vision at 20 feet or more. Both eyes 20/22 - R 20/25 - L 20/25 corrected. Acuity, near – clarity of vision at 20 inches or less. Both eyes 20/25 corrected.
- Depth perception – Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are. Depth Perception - 4
- Field of Vision – the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area.
- Accommodation – Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from eye.
- Color Vision - Ability to identify and distinguish colors.
Physical Strength – degree of physical demands typically associated with this position include:- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
- Type of Physical Demands usually associated with this classification:
- Reaching, Handling, and Fingering: (Reaching - Extending the hand(s) and arm(s) in any direction, but normally to the front or side). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand or hands (fingering not involved). (Fingering - Picking, pinching, or otherwise working with fingers primarily (rather than the whole hand or arm as in handling).
- Employee must reach to answer telephone, work with computer terminal, etc. Handles various forms, documents, pencils, pens, etc. requiring use of hands and fingers.
- Talking and/or Hearing: (Talking - Expressing or exchanging ideas by means of spoken word). (Hearing - Perceiving nature of sounds by ear).
- This is a clerical support position which requires contact with other City personnel and the public, so it is necessary for the employee to be able to communicate with people in person and by telephone.
Reasoning- Ability to apply principles of logical thinking to a wide range of intellectual and practical situations and requests made by supervisor, other employees, or members of the general public; to comprehend and respond to a variety of situations in an expedient manner. Good judgment is important.
Using Arithmetic: Ability to use arithmetic when working with records, reports, work sheets, etc.- Using Statistics: Ability to complete statistical reports.
The ability to speak, read and write the English Language are required for this position.- Read: Ability to read manuals, instructions, directions, report information, calendars, recording forms, file documentation, vouchers, correspondence, and various other documents relating to the job.
- Write: Ability to write memos and figures, take messages and make various reports.
- Speak: Ability to be conversant in voice and diction so as to participate in discussions with supervisor, other employees, and the general public in person, and by telephone and convey vital information to officers over the radio.
Physical Surroundings- The Police Information Technician I is subject to Inside Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes. Work is confined to one room with no outside windows.
- No environmental hazards indicated for this position.
- Network computers, laser printer, FAX machine, copier, NCIC and DCI systems, calculator or adding machine, scissors, pen, pencils, Personnel Resolution, ordinances, paper clips, police base station radio, IBASE, time sheets, personnel records, telephone, telephone directory and other work aids related to the job.
Disclaimer
This job description may not be all-inclusive, as jobs evolve over time to meet the ever-changing needs of the City of High Point’s workforce. This job description is not intended to and does not create a contract or offer of employment to any individual. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the City of High Point. Candidates selected for employment must pass a background screening as well as a pre-employment physical to ensure medical clearance to perform the essential functions of the job prior to receiving a full offer of employment.
The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law. - 28 Days Ago
Weekend Nurse Liaison (RN or LPN)
- Hospice of The Piedmont, Inc
-
High Point, NC
FULL_TIME
- Work Schedule: Saturday and Sunday (12 hour days preferred, but room for flexibility) Status: Part Time or Full Time Essential Duties Assists with referral intake process by providing program informat...
- 1 Month Ago
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0 User Liaison jobs found in High Point, NC area
Senior Global Marketing Excellence Manager
- Zimmer Biomet
-
Greensboro, NC
- At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medica...
- 4/25/2024 12:00:00 AM
HVAC Technical Service Representative
- Burnham Holdings Inc
-
Denton, NC
- Job Description Job Description Company: Thermo Products, LLC Thermo Products, LLC is a state-of-the-art manufacture of ...
- 4/24/2024 12:00:00 AM
Principal Front End Engineer, CMS-Xumo
- Comcast Corporation
-
High Point, NC
- Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment a...
- 4/24/2024 12:00:00 AM
Senior Liaison Officer
- Envision Innovative Solutions
-
Liberty, NC
- Minimum active TS/SCI Security Clearance Required Roles and Responsibilities: Direct experience with senior leader commu...
- 4/24/2024 12:00:00 AM
VP, Strategic Operations Manager, Large Accounts Casualty
- Arch Capital Group Ltd.
-
Greensboro, NC
- With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our cli...
- 4/23/2024 12:00:00 AM
Account Executive
- Filltech USA
-
Rockwell, NC
- FillTech USA LLC (“FillTech”) is excited to recruit a full-time Account Executive to join its growing team on-site at co...
- 4/22/2024 12:00:00 AM
Customer Service Representative - Winston-Salem, NC
- Bunzl Distribution NA
-
Winston Salem, NC
- ** Customer Service Representative - Winston-Salem, NC** **Job Category****:** Telesales & Customer Service **Requisitio...
- 4/21/2024 12:00:00 AM
About High Point, North Carolina
High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America.
High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for User Liaison jobs
$65,991 to $85,768
High Point, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a User Liaison do?
User Liaison in Fort Wayne, IN
Based on our compensation data, the estimated salary potential for User Liaison Coordinator will increase 16 % over 5 years.
February 27, 2020
User Liaison in Chico, CA
Professional association CEOs, deans, assistant deans, directors of admissions/enrollment and directors of marketing attend the Liaison User Conference to share their learnings, celebrate their successes and strategize new approaches to engaging today’s prospective students — and tomorrow’s workforce.
January 31, 2020
User Liaison in Fort Myers, FL
Thomas Lindner is the Liaison for users requiring help from the Science Technology Department e.g.
January 12, 2020