User Liaison jobs in Indianapolis, IN

User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

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Director of End User Services
  • Aqueduct
  • Zionsville, IN FULL_TIME
  • Are you an experienced IT leader with a passion for providing exceptional end-user support and services? Do you possess the technical expertise and leadership skills necessary to manage a dynamic team and ensure the smooth operation of critical IT functions? Our customer is searching for a Director of End User Services located in Zionsville, IN. In this role, you will play a pivotal role in leading the IT department, overseeing a range of crucial functions, and managing a dedicated team of professionals. Your responsibilities will span from evaluating and implementing cutting-edge technology solutions to maintaining a high level of support for our entire organization. You will be at the forefront of shaping our IT strategy and ensuring the seamless operation of essential services.


    Key Responsibilities:

    • Strategic Leadership: Provide strategic direction for IT functions related to End User Services, including IT Service Desk, desktop support, telephony solutions, video conferencing, and more.
    • Team Management: Lead and manage a skilled team of IT professionals, ensuring they provide comprehensive and high-quality support to all users.
    • Technology Solutions: Evaluate, recommend, and implement new technology solutions and services to enhance efficiency and productivity.
    • IT Service Desk: Establish and manage an in-house IT Service Desk as the first point of contact for all technology-related issues.
    • Infrastructure Management: Maintain and upgrade existing solutions to ensure reliability, availability, and scalability.
    • Vendor Management: Manage third-party vendors and service providers, establishing contracts and statements of work.
    • Project Coordination: Coordinate staffing and solutions to support company-wide projects and initiatives.
    • Security Collaboration: Collaborate closely with the IT Security team to ensure a comprehensive and effective security posture.
    • Metrics and Reporting: Create and provide detailed metrics related to department performance and service level achievement.
    • Policy Development: Develop and enact policies and procedures to ensure consistent articulation of technology guidelines to the user community and technology staff.
    • Staff Development: Conduct routine staff evaluations, develop staff development plans, and manage IT budget items.


    Qualifications:

    • Education: Bachelor’s degree required.
    • Experience: 8 years of direct, technical experience, and 3 years of people-leading experience required.
    • Technical Expertise: Comprehensive and broad knowledge of all aspects of IT solutions and services.
    • Leadership Skills: Experience with leading and managing technical teams and external vendors.
    • Organization: Excellent organization and time management skills; prioritize work effectively to meet deadlines.
    • Customer Focus: Outstanding customer service skills and ability to communicate effectively with senior leadership team members.
    • Multitasking: Ability to handle multiple concurrent activities and work under pressure.
    • Communication: Excellent verbal and written communication skills.


    Specific Technical Skills Preferred:

    • Experience with developing, implementing, and overseeing an IT Service Desk as a first point of contact for all technology-related issues, including selecting and implementing a ticketing/work management solution.
    • Deploying Office/Microsoft 365, Microsoft Azure AD Environments, and advanced Microsoft 365 Services including Enterprise and Mobility.
    • Experience with selecting personal computing and laptop devices, along with planning, architecting, deploying, monitoring, and managing a company's personal computing solutions.


    Aqueduct Technologies, Inc. assists customers in finding top talent for their diverse staffing augmentation needs and providing technical solutions including deployment and support of advanced networking, systems, storage, and collaboration solutions to enable better business results. Aqueduct is one of the fastest growing IT services organization in the US, powered by our relentless pursuit of customer satisfaction, corporate culture, and employing the top 10% in the industry.

  • 14 Days Ago

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IT WMS Super User
  • Langham Logistics
  • Whiteland, IN FULL_TIME
  • Summary THIS IS AN ONSITE POSITION. The IT WMS Super User contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by ensuring that the Ora...
  • 3 Days Ago

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Oracle Super User
  • Langham Logistics
  • Whiteland, IN FULL_TIME
  • Summary THIS IS AN ONSITE POSITION. The Oracle SuperUser contributes to meeting Langham goals of exceptional customer service, quality, process improvement, and profitability by ensuring that the Orac...
  • 25 Days Ago

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Ambulatory Liaison
  • C0031 FPN Munster
  • Indianapolis, IN FULL_TIME
  • Franciscan Health Indianapolis Campus 8111 South Emerson Avenue Indianapolis, Indiana 46237 WHO WE ARE With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the...
  • 9 Days Ago

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Clinical Liaison
  • Oakdale Senior Alliance
  • Indianapolis, IN FULL_TIME
  • We are currently looking for a Clinical Liaison to join our team. As a Clinical Liaison, you will be responsible for building and maintaining relationships with healthcare referral sources, representi...
  • 12 Days Ago

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Community Liaison
  • A Home care Near You
  • Indianapolis, IN FULL_TIME
  • Homecare Marketer - Patient Advocate - Community Liaison Indianapolis IN / Marion Co and outlier areas A Home Care Near You was established with one mission in mind.........The Customer Comes First!! ...
  • 3 Days Ago

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0 User Liaison jobs found in Indianapolis, IN area

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Customer Experience Specialist
  • Emarsys UK Ltd
  • Indianapolis, IN
  • Customer Experience Specialist Indianapolis **Customer Experience Specialist** Indianapolis Emarsys are an international...
  • 3/18/2024 12:00:00 AM

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Project Manager
  • Beacon Hill Staffing Group, LLC
  • Indianapolis, IN
  • Beacon Hill Technologies is seeking a highly motivated, self-starter with the ability to come into an enterprise IT orga...
  • 3/18/2024 12:00:00 AM

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Quality Specialist - Change Coordinator
  • Apollo Professional Solutions
  • Indianapolis, IN
  • Job Description Job Description: Quality Specialist - Change Coordinator Location: Indianapolis, IN Pay Rate: $ 28.00 - ...
  • 3/18/2024 12:00:00 AM

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Field Engineer
  • Think Anew
  • Indianapolis, IN
  • Job Description Job Description JOB SUMMARY The Field Engineer establishes and maintains network performance by building...
  • 3/16/2024 12:00:00 AM

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Digital Initiatives Librarian
  • Butler University
  • Indianapolis, IN
  • Digital Initiatives Librarian Job no: 495048 Work type: Faculty Location: Indianapolis Categories: Faculty Position Desc...
  • 3/16/2024 12:00:00 AM

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Senior Operations Coordinator, PathWays Support Services Liaison - Remote in Indiana
  • UnitedHealth Group
  • Indianapolis, IN
  • At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers ...
  • 3/15/2024 12:00:00 AM

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Patient Access Representative Float
  • OrthoIndy Hospital Northwest
  • Greenwood, IN
  • Patient Access Representative Float Facility: OrthoIndy South, Indianapolis, IN Department: Clinic Services Shift Detail...
  • 3/15/2024 12:00:00 AM

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Delivery Engineer (Sr Business Analyst) Remote
  • Careerbuilder
  • Indianapolis, IN
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/14/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for User Liaison jobs
$67,468 to $87,689
Indianapolis, Indiana area prices
were up 1.3% from a year ago

User Liaison in Fort Wayne, IN
Based on our compensation data, the estimated salary potential for User Liaison Coordinator will increase 16 % over 5 years.
February 27, 2020
User Liaison in Chico, CA
Professional association CEOs, deans, assistant deans, directors of admissions/enrollment and directors of marketing attend the Liaison User Conference to share their learnings, celebrate their successes and strategize new approaches to engaging today’s prospective students — and tomorrow’s workforce.
January 31, 2020
User Liaison in Fort Myers, FL
Thomas Lindner is the Liaison for users requiring help from the Science Technology Department e.g.
January 12, 2020