User Liaison jobs in Jacksonville, FL

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Job Description

JR0268467 User Usability and Design Specialist

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:
Advanced role requiring extensive skill and proficiency. Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment. Expected to be primary mentor and/or lead designer for others on staff and is a role model for rest of team. Effectively communicates with all levels of technical and non-technical personnel. Ability to provide communication on issues or complex information to a wide audience based on knowledge. Participates as a senior member of the in strategic planning and direction. Develops, documents, and implements standards, guidelines, direction, and education on process/procedures for staff. Assigned to the most highly visible, sensitive, and critical systems. Typically requires a minimum of seven years design and usability or related experience in a research and development environment.
 

About the team:

FIS Compliance Suite (formerly Protegent) is a scalable platform that solves multiple regulatory challenges, including anti-money laundering, market manipulation, trade surveillance, regulatory reporting, employee compliance, trading supervision, and suitability requirements. We help our clients solving the complicated compliance challenges with advanced business rule decision engine, artificial intelligence and machine learning, and state-of-art user interface.

What you will be doing:

• Responsible for all aspects of software interface design including audience and task analysis, market analysis, scenario building, storyboarding, prototyping, and defining interface specifications, guidelines, and standards.
• Collaborates with engineers to design total human-computer interaction and to develop flow of information in FIS software applications.
• Acts as representative for FIS users and customers.
• Contributes to user-centered design process by participating in field observations and interviews, surveys, focus groups, exploratory studies and task analyses.
• Works closely with clients to identify and interpret specific business needs and to develop creative products to meet needs.
• Collaborates with product teams to ensure user-centered design process is incorporated into FIS development lifecycle.
• Collaborates with designers to design and prototype software human interfaces using development tools.
• Develops and maintains human interface specifications, guidelines and standards.
• Researches and analyzes target audiences for software, conducts necessary front-end research and creates user profile for relevant products.
• Participates in usability testing process by working on test plans, attending test sessions and brainstorming solutions to interface problems with usability specialists.
• Defines and communicates design guidelines and ensures creative products adhere to security, usability and quality standards.
• Other related duties assigned as needed.

What you will need:
Bachelor’s degree in cognitive science, computer science or interface/visual design or the equivalent combination of education, training, or work experience.

KNOWLEDGE, SKILLS & ABILITIES
• Good working knowledge of graphical user interface principles and visual design principles
• Is familiar with web-based human interface and development environment
• Must be familiar with experimental design, human factors, ergonomics, research methods and behavioral sciences
• Requires a demonstrated ability to program or script in two or more programming languages
• Problem-solving & process improvement skills
• Communicates ideas both verbally and in written form in a clear, concise and professional manner
• Must be self-motivated and results oriented
• Strong experience with Figma and other design tools
• Requires good organizational skills and must be detailed-oriented

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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