User Liaison jobs in Lorain, OH

Quality Liaison

Location: Avon Lake, OH

Hourly: $21.00-$26.00/hour

10 hours/week

Job Description

• Forms relationships with Customer Quality and Manufacturing teams
• Understands and adheres to safety guidelines in the production

environment

• Proactively audits incoming material for potential issues
• Provides quick feedback of issues in Customer Facility to supplier, with

details and pictures that can assist supplier in quickly containing and

certifying product

• Ensures inspection processes are followed, certified product is quickly

provided to production lines and clean points are communicated and

monitored

• Initiates, trains personnel and helps coordinate containment/sort/rework

when requested

• Verifies accuracy of containment data and inspection findings
• Maintains inventory of rejected parts for accurate RMA processing.
• Works with customer to establish boundaries and samples for non-conformances.
• Creates Work Instructions and obtains Supplier/Customer approval for Containments to ensure effective

inspections.

• Ability to negotiate with the customer on the Suppliers behalf to reduce PPM, Scrap and present the

supplier’s position

• Can present basic root cause findings/countermeasure from supplier to Customer facilities and OEMs
• Attends Customer meetings, and provides feedback on clean points, part issue resolution, and data
• Provides on-site support, diagnostics, and professional responsibilities for all quality issues/concerns for customer
• Reports as necessary on changes in processes (internally and externally initiated) and on performance

standards

Plans, performs, and participates in all levels of testing to help in root cause analysis

• Capable of performing DOE to eliminate or identify multiple potential root causes to the failure
• Ensures root cause investigation tools (8D/5P) are completed, approved, and presented to

stakeholders

• Drives Corrective Action Resolution activities
• Works directly with Customer/OEM engineers to assist in root cause analysis – Leads root cause

analysis for supplier

• Approves 8D/5P from supplier, presents details to Customer/OEM, tracks countermeasure

effectiveness

• Develops Effective Firewall Activities and both Supplier and Customer Facilities
• Uses quality disciplines to effectively reduce COPQ

Skills

• Experienced Manager or Engineer within Manufacturing
• Deep Understanding of Primary Quality Management Systems
• Highly competent with Quality Tools and Methodologies
• Extensive experience with Power Point and Creation of Excel Spreadsheets
• Use of Minitab or equivalent programs
• Expert Problem Solver
• Leader in Root Cause Analysis
• Experienced in COPQ Reduction

INDQSS