User Liaison jobs in Macon, GA

User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)

Recently Added User Liaison jobs

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Computer User Support Specialist
  • Inalab Consulting Inc
  • Warner, GA FULL_TIME
  • Job Title: Computer User Support Specialist
    Location: Robins Air Force Base
    Clearance: Candidate must have or be able to obtain Secret Clearance

    Inalab Consulting is recruiting Computer User Support Specialists to provide base wide network and client computer support for their Information Technology Desktop Management Services contact at Robins Air Force Base (RAFB) 78th Air Base Wing Communications Directorate (78th ABW/SC). These services include: receive, configure, deploy, install and reclaim IT systems with a sustainment capability provided by multiple local Help Desk support zones.

    Responsibilities
    Dependent on the assigned responsibilities, the Customer User Support Team’s duties include:
    • Serve as the local technical Point of Contact (POC) for RAFB customers support of core IT systems/services and downward directed IT systems/services
    • Diagnose or solve trouble tickets over the phone where possible
    • Complete remote fix through DameWare® and/or Remote Desk Protocol (RDP) or similar AFNET approved remote administration tool. Permission shall be received from the customer prior to remote administration
    • For issues that cannot be resolved remotely, travel to the user’s location and resolve issue
    • For telework personnel, schedule a time and place for the user to come onsite and provide support in person
    • Use Remedy/ITSM to verify and document resolution of the problem with the customer prior to placing the ticket in a closed/resolved status
    • Provide applications support and routine Client System Technician (CST) (hardware/ software) support
    • Provide on-site support to personnel in the Executive/VIP List
    • Provide on time delivery and installation of IT systems
    • Distribute computers for Tech Refresh and pieces of equipment for new employees annually from the Depot
    • Make all devices user ready when deployed from the IT Depot with the AF Standard Desktop Configuration (SDC), current security updates, and all user requested software (if approved for network user), to include printers and Multi- Function Devices (MFD) drivers and settings
    • Train Military CSTs as needed on current Air Force specific criteria laid out in a Job Qualification worksheet disseminated by the RAFB CFP
    • Coordinate with the Base Network Shop for activation and Local Area Network (LAN) line troubleshooting from the computer or communication node to the wall jack on existing cable
    • Respond to and resolve LAN line issues and request port activations within the ROBINS COLS 4 service level
    • Perform CAC PIN resets using CAC PIN Reset (CPR) Workstations
    • Complete pick-up, turn-in, and disposal of all excess hardware and software
    • Notify Government of any system outages
    • Cyber Security Office (WCO) to ensure all IT hardware and software meet information systems security requirements as defined by regulation and policy in AFI 17-130, Air Force Cybersecurity Program Management
    • Provide on-site support of Negligent Discharge of Classified Information remediation and sanitation
    • Coordinate with Government personnel to implement Notices to Airmen, Field Engineering Notices, System Advisory Notices, Heads Up Messages, Air Force Computer Emergency Response Team Time Compliance Technical Order, service packs and security patches as required by the Government
    • Provide written technical solutions and evaluations on IT requirements documents of new technologies, downward directed programs, RAFB unique requirements and make recommendations to the Government as to the feasibility of implementation into the existing network environment
    • Provide dedicated E-Tools support for devices that includes desktop computers, laptops, tablet computers, handhelds, and associated E-Tool laptop cabinets for powering and updating E-Tools used in the disconnected mode
    • Provide dedicated customer service for digital signs and associated hardware, client computer software and for the 78 ABW/SC, Robins AFB, GA
    • Serve as the local technical POC for RAFB customers support of core IT systems/services and downward directed IT systems/services to the WLO organization

    Required Skills and Capabilities:
    • Trained to install and configure hardware, software, workstations, printers and scanners.
    • Ability to investigate, diagnose, and solve computer software and hardware problems based on tiered experience levels
    • Well organized, customer focused and trained to utilize an Enterprise Service Desk (ESD) provided Remedy Help Desk Software System (proprietary to BMC Software, Inc.), Directory and Resource Administrator (DRA), Active Directory (AD), Windows 10 and be able to install and uninstall all commonly used software
    • Ability to learn new software as it is added to the network and work with Government through 3rd party manufactures on software issues if needed
    • Ability to effectively communicate problem resolutions to customers
    • Provide excellent customer service, being helpful and courteous
    • Strong communication skills

    Educational and / or Experience level:
    The following are the minimum qualifications:
    • Associate Degree in Information Technology or equivalent experience
    • 2 years of experience as a Help Desk Technician

    About Inalab Consulting, Inc.
    Inalab Consulting is a leading Small Business Administration (SBA) disadvantaged 8(a) certified IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. The company was founded in 2005 and is a privately held company headquartered in Fairfax, Virginia. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. We are totally focused on providing “Cost-effective Solutions” to our customers.

    Working at Inalab Consulting, Inc.
    Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

    Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

    With our company you will earn a highly competitive salary commensurate with your skill level and experience. You will also enjoy:
    • Minimum of two (2) weeks annual paid time off.
    • A comprehensive, company-paid medical, dental, and vision plan and life insurance.
    • 401K plan with a vesting schedule for company added contributions.

    Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. A
  • 28 Days Ago
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Hospice Community Liaison
  • Peaceful Purpose Hospice of GA LLC
  • Eatonton, GA FULL_TIME
  • About us Peaceful Purpose Hospice of GA LLC is a small business in Eatonton, GA. We are agile, professional and our goal is to humbly serve the community by providing quality care and support to patie...
  • 5 Days Ago
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Community Sales Liaison (Macon, Georgia)
  • Clover Health
  • Macon, GA FULL_TIME
  • Clover is reinventing health insurance by working to keep people healthier. We value diversity – in backgrounds and in experiences. Healthcare is a universal concern, and we need people from all backg...
  • 14 Days Ago
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Specialty Pharmacy Liaison - Full time
  • Candidate Experience site
  • Macon, GA FULL_TIME
  • Job Summary: The Pharmacy Reimbursement Coordinator acts as liaison between the Atrium Health Navicent specialty pharmacy and physician practices. Essential Functions: Communicate the patient benefits...
  • 1 Month Ago
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0 User Liaison jobs found in Macon, GA area

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Pest Control Technician - Mosquito
  • Arrow Exterminators, Inc.
  • Macon, GA
  • Pest Control Technician - Mosquito Arrow Exterminators is looking to hire a full-time Pest Control Technician - Mosquito...
  • 4/23/2024 12:00:00 AM
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Campus Retail Associate - MGA (Temp)
  • Barnes & Noble Education
  • Macon, GA
  • **Introduction** Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail an...
  • 4/22/2024 12:00:00 AM
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Campus Retail Associate (Temporary) - Mercer Macon Campus - [April/May/June]
  • Barnes & Noble Education
  • Macon, GA
  • **Introduction** Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail an...
  • 4/22/2024 12:00:00 AM
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Registered Nurse (RN)
  • Hiring Now!
  • Macon, GA
  • Overview: Become a Registered Nurse with Georgia Hospice Care Do you value the time you spend with your patients? Is it ...
  • 4/22/2024 12:00:00 AM
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Private Duty LPN/RN
  • Thrive Skilled Pediatric Care LLC
  • Macon, GA
  • Weekly pay and up to 80 hours of PTO per year! Thrive Skilled Pediatric Care, one of the leading providers of skilled pe...
  • 4/22/2024 12:00:00 AM
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Licensed Practical Nurse / LPN
  • Thrive Skilled Pediatric Care LLC
  • Macon, GA
  • Weekly pay and up to 80 hours of PTO per year! Thrive Skilled Pediatric Care, one of the leading providers of skilled pe...
  • 4/22/2024 12:00:00 AM
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RN LPN Private Duty Home Care
  • Thrive Skilled Pediatric Care LLC
  • Macon, GA
  • Weekly pay and up to 80 hours of PTO per year! Thrive Skilled Pediatric Care, one of the leading providers of skilled pe...
  • 4/22/2024 12:00:00 AM
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RN LPN Nurse Private Duty
  • Thrive Skilled Pediatric Care LLC
  • Macon, GA
  • Weekly pay and up to 80 hours of PTO per year! Thrive Skilled Pediatric Care, one of the leading providers of skilled pe...
  • 4/22/2024 12:00:00 AM
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About Macon, Georgia

Macon (/ˈmeɪkən/), officially Macon–Bibb County, is a consolidated city-county located in the state of Georgia, United States. Macon lies near the geographic center of the state, approximately 85 miles (137 km) south of Atlanta, hence the city's nickname "The Heart of Georgia." Located near the fall line of the Ocmulgee River, Macon is the county seat of Bibb County and had a 2017 estimated population of 152,663. Macon is the principal city of the Macon metropolitan area, which had an estimated population of 228,914 in 2017. Macon is also the largest city in the Macon–Warner Robins Combined St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for User Liaison jobs
$62,514 to $81,249
Macon, Georgia area prices
were up 1.5% from a year ago
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What does a User Liaison do?

User Liaison in Fort Wayne, IN
Based on our compensation data, the estimated salary potential for User Liaison Coordinator will increase 16 % over 5 years.
February 27, 2020
User Liaison in Chico, CA
Professional association CEOs, deans, assistant deans, directors of admissions/enrollment and directors of marketing attend the Liaison User Conference to share their learnings, celebrate their successes and strategize new approaches to engaging today’s prospective students — and tomorrow’s workforce.
January 31, 2020
User Liaison in Fort Myers, FL
Thomas Lindner is the Liaison for users requiring help from the Science Technology Department e.g.
January 12, 2020