User Liaison jobs in Niagara Falls, NY

Are you an accomplished IT professional with a passion for managing both people and providing training services? Do you thrive on meeting deadlines and take pride in delivering work to the highest quality standards? If you are nodding your head as you read this, then we want to talk to you!

Hodgson Russ LLP, a regional law firm with two hundred attorneys in nine offices, is seeking a Manager of User Services to join our busy Information Technology Department in our Buffalo office. In this role, you will be responsible for the delivery of timely, effective both reactive and proactive training services. Your day-to-day work would include overseeing projects, monitoring requests, incidents, and problems to ensure their timely resolution as well as overseeing configuring, deploying, testing, and troubleshooting applications. To succeed in this role, you will need excellent communication skills, both written and verbal, strong project management skills, meet deadlines, identify, and anticipate needs, deliver to expectations and follow through. Strong computer skills, including proficiency in Microsoft Office and knowledge of common applications used in a professional services setting; familiarity with legal sector specific applications is desirable, but not required. A Bachelor's degree in computer science, management information systems, accounting, business, informatics or other technology related field, with seven years’ experience working in an IT training and/or service role with increasingly senior responsibility for planning and implementation and management.

Hodgson Russ offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401(k), Paid Time Off, pension plan, and more. At this time, the good faith estimate of the annual salary range for this position, if the successful applicant is based in Buffalo is $100,444 to $122,850. Where a successful applicant is slotted within this range will vary based on legitimate criteria, such as experience and skill level.

Please apply on-line by visiting our career page at www.hodgsonruss.com.

Hodgson Russ LLP is an Equal Opportunity Employer. The Firm is committed to providing equal employment opportunities regardless of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, age, disability, veteran status, familial status, or any other legally protected basis. https://www.hodgsonruss.com/about-diversity.html