User Liaison jobs in Oakland, CA

Everlaw is looking for a User Education Specialist to join our User Education team! Educating users is essential to Everlaw’s mission, and your dedication to providing a world class learning experience that emphasizes respect for users will be integral in helping us to accomplish that mission. Your attention to detail will help you to become an expert in the Everlaw platform and become a trusted and invaluable resource for our users. You’ll have the opportunity to work directly with our audience of legal professionals to help them build their understanding of Everlaw.  You will use your skills in teaching technology to develop best-in-class educational content allowing users to master Everlaw's constantly evolving technology. You’ll work with partners organization-wide to provide the best possible learning experience for users, helping them to realize value and discover truth using Everlaw!

At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and democratic and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! 

Think you’re missing some of the skills and are hesitant to apply? We are open to applicants at all experience levels and do not believe in the ‘perfect’ candidate.  We encourage anyone who feels that you can bring value to our team to apply! 

This is a full-time position located onsite in Oakland, California.

In the first few months, you will...

• Become an expert in the Everlaw platform!  Everlaw is a complex and constantly evolving technology.  You’ll build a foundational understanding of the technology and how our users leverage it to accomplish their goals.
• You will develop a deep understanding of our client’s workflows and objectives by collaborating with your customer facing colleagues.  You will have the opportunity to create strong connections by working directly with our users. Our education team works with a unique and diverse audience and you’ll be tasked with understanding their needs to ensure that they have an excellent experience using Everlaw.
• Deliver tailored live learning sessions, both web-based and onsite, for Everlaw users.  Members of our User Education team deliver a wide range of tailored live learning experiences for both small groups and large audiences. You’ll learn how to identify the learning goals and how to use that understanding to provide a world class learning experience.
• Help to ensure that our library of learning resources is having the maximum impact on our users. The Everlaw platform and our audience are constantly evolving and you’ll help us to make sure that our user education program expands to meet and exceed our user’s expectations.
• Feel like part of the team! Our onboarding process will integrate you into the company with informative sessions on our policies, processes, and team structure and goals.
• Learn, grow, and contribute right away. We trust that you’ll bring experience and knowledge that will uplift the team, but we don’t expect you to know everything on Day 1. You’ll have time to develop your product knowledge and get up to speed on all aspects of Everlaw.

Going forward, you will...

• Work collaboratively with partners around the business to ensure that all Everlaw users have an amazing learning experience. You will help to develop the strategy for how we’ll approach training both new and tenured users, participate in the customer onboarding process, and have the opportunity to educate users in-person by traveling to visit clients
• Build and evolve our library of user training resources. You’ll contribute to the expansion of our strategy for designing and developing new resources to help our users. You’ll have the opportunity to propose, develop, and implement learning resources across a variety of mediums, including live presentations, video recordings, written content, and more.
• Implement new user training tools and technology. Improving our tools, systems, and processes is necessary for us to provide the best possible experience for our audience. You’ll be tasked with identifying new tools and improving our systems and processes.

About you

• You have 2 years of experience delivering training to an audience, managing learning experiences, maintaining resources, and developing new educational content.
• You are comfortable teaching technology while maintaining a high level of attention to detail, with a focus on understanding audience needs and tailoring the learning experience to meet them.
• You are excited about working directly with learners, both online and in-person, and are focused on applying your strong communication skills to ensure that our users are set up to succeed while using the Everlaw platform.
• You thrive while working in a collaborative environment where you will have the opportunity to work closely with your colleagues from around the organization to take on challenges and develop an exceptional learning experience.
• You enjoy the creative process of developing new ways for users to learn to help drive the evolution of our user education program.
• You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions.

Benefits

• The expected hourly rate for this role is $40.87 to $52.89. The base pay is subject to change in the future.
• Equity program
• 401(k) retirement plan with company matching
• Health, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and approximately 10 days (80 hours) per year of sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Membership to Modern Health to help employees prioritize mental health and wellness
• Annual allocation for Learning & Development opportunities and applicable professional membership dues
• Company-sponsored life and disability insurance
• Find out more about our Benefits and Perks

Perks

• Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
• Flexible work-from-home days on Tuesdays and Fridays
• Monthly home internet reimbursement
• Select your preference of hardware (Mac or PC) and customize your desk setup
• Enjoy a wide variety of snacks and beverages in the office
• Bond over company-wide out-of-the-box events and fun activities with your team
• Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
• Take advantage of learning and career development opportunities 
• Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies
• One of Wealthfront’s 2021 Career Launching Companies, and ranked #2 on the “2022 Bay Area Best Places to Work” list by the San Francisco Business Times and the Silicon Valley Business Journal
• One of Fast Company’s World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through “Everlaw for Good”
• #LI-JD1
• #LI-Hybrid