User Liaison jobs in Poughkeepsie, NY

Dutchess County Office of Central and Information Services (OCIS)

Salary Range: $54,755 (2024 Salary)

This is a provisional position in the Dutchess County Office of Central and Information Services

pending a future civil service exam. This is a technical position which involves responsibility for

assisting user agencies in resolving problems with existing computer systems. The incumbent

works with users in implementing new production jobs and in filling special requests. Work is

performed under the general supervision of a higher level employee. Supervision over others is

not normal a function of this class.

TYPICAL WORK ACTIVITIES:

Receives user problems, referring the user or assigning the problem to the correct area;

Coordinates problem solving efforts regarding terminals and data communication lines with

vendors and system users; Supplies supervisor with reports of equipment and data

communication problems; Assists user departments in implementing new production jobs and

special requests; Receives and acts on special requests from the private sector for operational

services and assists the user community in the development of Ad Hoc reports using data

analyzer; Maintains project logs and program maintenance logs for system and operational

problems using a project tracking system; Schedules computer time for job reruns with the

supervisor; Assists in the execution of new or modified job streams and verifies operational

documentation; Monitors and takes appropriate action using the information available from a

voice recorder;

MINIMUM QUALIFICATIONS:

EITHER: (A) Associate's Degree in Computer Information Systems (CIS) or a related field;

OR: (B) Graduation from high school or possession of a high school equivalency

diploma and two (2) years of full-time work experience which primarily involved

work in a help desk environment, assisting users in resolving problems;

OR: (C) An equivalent combination of training and experience as indicated in (A) and

(B) above.

NOTE: A certification from an accredited educational institution in the subject of computer

support or Cloud computing may be substituted for up to a maximum of one year of required

work experience.

NOTE: Your degree or college credit must have been awarded by a college or university

accredited by a regional, national, or specialized agency recognized as an accrediting agency by

the U.S. Department of Education/U.S. Secretary of Education.

FINGERPRINTING: A fingerprint supported background investigation is required before an

appointment is made to some positions. Pursuant to New York State Executive Law, the

Division of Criminal Justice Services requires that a fee accompany each such request for a

search. It is due once a job offer is made and accepted by the applicant.

For immediate consideration, submit an application on or before 12/13/2023.

Apply online at www.dutchessny.gov/jobs,

OR

Download an application from www.dutchessny.gov/jobs,

and mail it to the Dutchess County Department of Human Resources, 22 Market Street,

Poughkeepsie, NY 12601

An EEO/AA Employer

Posted: 11/29/23