User Liaison serves as a liaison between systems personnel and end users, such as a client or business unit. Provides systems analysis to ensure the needs of the user are met. Being a User Liaison may assist in system implementation or training. May require a bachelor's degree in area of specialty. Additionally, User Liaison typically reports to a manager or head of a unit/department. To be a User Liaison typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. (Copyright 2024 Salary.com)
Max pay rate of / hour, rate will be determined at time of offer
SHIFT HOURS : -, could possibly need occasional : am coverage or coverage till : pm
CAN THE WORKER WORK REMOTE : No
rounds of video interview
IS THERE A LIKELIHOOD OF AN EXTENSION PAST THE INITIAL DURATION : Yes
IS THERE A POSSIBILITY THE WORKER COULD BE TRANSITIONED TO AN FULL TIME EMPLOYEE : if a full-time employee leaves and the temp is working out well, yes
Summary of Duties and Responsibilities
IT Help Desk support (On rotating basis with some after-hours coverage) :
o Answer help desk phone calls.
o Route help desk tickets to appropriate technicians or support groups.
o Provide on the spot troubleshooting as time allows.
o Provide support through Microsoft Teams.
o Provide walk up support.
Provide local support for the following systems (installation, upgrades, troubleshooting) :
o PC / Laptop Hardware and Software
o Network Peripherals, Printers, Copiers
o Telephone System
o Enterprise / Business Applications
Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
o Anti-Virus, Malware, Spam, and other security remediation experience.
Education
BA / BS MIS or CIS (or related technical discipline) desired
Experience
years’ experience in IT Help Desk support.
Specialized Knowledge
Additional Details (Including Physical & Mental requirements)
Clear All
0 User Liaison jobs found in Worcester, MA area