Day to day responsibilities include, but are not limited to:
Receive incoming calls in the 24x7 Emergency Call Relay Center (ECRC) from citizens for emergency and non- emergency issues- Obtain information from callers and determine type of action to achieve successful problem resolution
- Record citizen information (e.g. date, time, type of call, destination, etc) into the computer database ensuring 100% accuracy
- Employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction
- Observe computer screen for messages including messages from citizens requesting assistance and system alarms affecting the reliability of service
- Notify appropriate company and governmental staff of problems and issues via telephone and paging systems
- Other duties as assigned Minimum Qualifications Education
- High School diploma required.
o Associates degree in communication, business or similar field preferred. Equivalent work experience in a similar position may be submitted for educational requirements. Experience and Skills
- One year experience in an emergency communications (9-1-1 center) or similar environment required.
- 24/7 on call experience preferred
- Basic knowledge of MS Word, Outlook, Excel and PowerPoint required
- May be required to work varying shifts
- Bilingual in English and Spanish skill may or may not be required dependent upon position that is open
Requirements of this position?
- 1yr of 911 call taking or PSAP experience -Must have emergency escalation and dispatching experience
- Basic knowledge of MS Word, Outlook, Excel and PowerPoint required
Benefits & Compensation
Offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identity protection and more! Apply today to join us in work worth doing!