Utilization Management Director jobs in Waterloo, IA

Description

Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics is looking to grow our services as we begin providing our client fan bases with customized travel services so they can enjoy watching their favorite teams in person!  To achieve this, we have an immediate opening for an Executive Director of Fan Travel. We have a great team culture where we genuinely enjoy who we work with. So if you have experience with developing programs for fan travel management, this may be a great fit for you! This position may be remote. 

What you can expect in this role: As Executive Director, STM Fan Travel, you will be responsible for frontline guidance and modeling of this service area that ensures efficient service delivery and meets productivity targets.  

Essential Functions:

• Serves as a visionary responsible for Fan Travel performance which includes product and service offerings, financial performance and strategic planning. Develops and manages all operational units to approved budgets. Oversees the regular reporting and variance explanation of key operation metrics, including service delivery results benchmarked against standards and productivity results benchmarked against targets. 
• Establishes and actively maintains a well functioning and productive team environment exemplified by high morale, strong communication, and clear understanding of individual and unit accountabilities. Is assessable and serves as a mentor and coach to help direct reports reach their highest potential. Fosters a work environment that attracts and retains high quality employees.
• Oversees key activity volumes and projected volumes to manage current and anticipated staffing levels within all units. Monitors and manages staff performance using a variety of methods to achieve service and productivity goals at all levels, and takes corrective action when necessary. May manage any combination of lead agents, supervisors, and operations managers. 
• Manages and promotes company preferred vendor programs to maximum financial potential. Assists in the development of travel agent incentive programs that drive high performance. Establishes best practice standards for monitoring, addressing, and approving agent errors and debit memos.
• Responsible for understanding proprietary and vendor systems within Short’s Travel and across client accounts. Actively recommends and oversees the creation, revision, and execution of procedures and the application of technologies that are aligned with company strategies and targeted key performance metrics. 
• Serves as a key operations contact to Executive Leadership Team. 
• We are a team at Short’s Travel Management and as such, you may be expected to assist in other departments or handle tasks outside of your typical position scope for the benefit of our clients or company.

Requirements

Technical Skills:

· Proficiency with Microsoft Office (Word, Excel including pivot tables, PowerPoint, Outlook). 

· Experience with Salesforce.

· GDS, internet and portal knowledge (understanding of web capabilities) preferred.

· Working knowledge of integral relationship between the GDS, mid office and back office systems.

· Working knowledge of telecommunication devices and network capabilities (voicemail, ACD systems, etc.).

Qualifications:

· BS or BA degree, equivalent educational degree or equivalent experience required.

· Minimum 7 years of Travel Management experience or equivalent required; call center management and/or travel industry background a plus.

· Proven aptitude for technology and/or software solutions and analytical skills required.

· Flexibility to travel as needed.

Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. We move more student athletes than any other travel management company. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

Compensation & Available Benefits:

• Competitive salary commensurate with experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) plan
• Paid Time Off

Short’s Travel Management is an EOE employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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