Utilization Review Technician conducts utilization reviews to determine if patients are receiving care appropriate to illness or condition. Monitors patient charts and records to evaluate care concurrent with the patients treatment. Being a Utilization Review Technician reviews treatment plans and status of approvals from insurers. Collects and complies data as required and according to applicable policies and regulations. Additionally, Utilization Review Technician consults with nurses and physicians as needed. Position is non-RN. May require an associate degree or its equivalent. Typically reports to a supervisor. May require Registered Health Information Technician (RHIT). The Utilization Review Technician gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Utilization Review Technician typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Responsible for gathering demographic and clinical information on all patients presenting for admission/observation, while utilizing nursing skills for clinical appropriateness, and communicates in a timely manner with managed care and other third party payors to establish ongoing authorization for patient care services. Also responsible for providing information, guidance and support to the Case Management team relative to payor specific process and/or expectations, as well as, acts as a liaison between payors and the medical management team in responses to payor issues.
- Require a minimum of two (2) years of experience working in a medical/hospital environment.
- Prefer typing skills minimum thirty (30) words per minute.
- Prefer working knowledge of ICD-9/ ICD-10 and CPT coding.
- Prefer working knowledge of UB04 and HCFA billing practices.
- Prefer working knowledge of Medicaid, Managed Care, and Third Party reimbursement.
- Prefer knowledge of Interqual and Milliman for inpatient medical necessity criteria.
- Prefer knowledge of Medicaid’s eQhealth system.
- Prefer demonstrated excellent customer service skills and phone etiquette skills.
- Prefer basic working knowledge of commonly used computer applications.
- Prefer general knowledge of medical terminology.
- Prefer the ability to communicate clearly and effectively; excellent written skills and spelling/grammar.
- Prefer experience in patient interviewing.
- Prefer prior customer-centered service with demonstrated experience and ability to be flexible with changing priorities, demands and requests.
- Prefer demonstrated flexibility and adaptability.
- Prefer strong organizational skills.
HS EQ: High School Diploma, GED or Certificate
AD: Associate's Degree
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